Sr Systems Engineer (5x/week onsite)

Fulltime Systems Engineer role reporting to VP of IT

Job Description:

As a Systems Engineer, you will be responsible for supporting and maintaining the IT infrastructure, focusing on SaaS applications, cloud systems, and endpoint management. You will collaborate with cross-functional teams to ensure seamless system operations and provide tier 2 technical support. This role is vital in maintaining system stability, security, and efficiency.

Responsibilities:

• SaaS Application Support: Assist in the administration and support of SaaS applications, ensuring they are running smoothly and securely. Provide technical support to end-users and address any issues related to SaaS applications.
• System Maintenance: Perform routine maintenance, updates, and patches on servers, operating systems, and cloud-based systems to ensure compliance and security standards are met.
• Cloud System Support: Assist in the provisioning and configuration of cloud-based systems, ensuring they adhere to defined security standards. Support cloud automation workflows to optimize efficiency.
• Business Application Integration: Support the integration between SaaS applications and other IT systems to ensure seamless data flow and interoperability. Collaborate with the team to troubleshoot and resolve integration issues.
• Endpoint Management: Assist in the management of user endpoints, including the administration of MDM solutions such as JAMF and Intune. Ensure that endpoints are configured to meet security and compliance standards
• AV Conferencing Support: Provide tier 2 support for audiovisual (AV) conferencing system incidents, including the setup, configuration, and troubleshooting of conference room equipment.
• Documentation: Maintain accurate documentation of system configurations, procedures, and troubleshooting guides. Contribute to the preparation of regular reports on system performance and incidents.
• Collaboration: Work closely with senior engineers and other IT teams to support the organization s IT infrastructure and SaaS applications. Contribute to team efforts in implementing new technologies and system upgrades.
• Continuous Learning: Stay updated with industry trends, emerging technologies, and best practices related to IT systems and SaaS applications. Seek opportunities to improve skills and knowledge in relevant areas.

Required Qualifications:

• Associate degree or higher in Computer Science, Information Systems, or a related field. Equivalent work experience may be considered in lieu of a degree.
• 2 - 5 years of experience in the IT industry.
• Experience in Office 365 administration.
• Proficiency in Active Directory Services.
• Basic knowledge of scripting languages such as PowerShell, Python, or Bash.
• Hands-on experience with MDM solutions like JAMF or Intune.
• Familiarity with IT infrastructure systems including Windows/Linux servers, Microsoft and Apple operating systems.
• Basic knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud Platform) and SaaS platforms (e.g., Teams, Zoom).
• Understanding of security principles such as identity and access management, encryption, and vulnerability management.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Good communication and interpersonal skills to work effectively with team members and end-users.
• Ability to work independently and as part of a team in a dynamic environment.

Desired Qualifications:

• Relevant certifications (e.g., ITIL V4, JAMF, Microsoft Certified: Azure Administrator).
• Experience in Intune and/or JAMF administration.
• Basic knowledge of SharePoint and Atlassian products.
• Familiarity with AV systems and conference room setups.