Associate Call Center Customer Service Representative

Associate Call Center Customer Representative

This is a Full-Time (On-Site) Position in Waikoloa, HI supporting a local Water Utility Company. Full benefits are inclusive to this position.

Number of Available Positions: 1

Requirements: ship Work Authorization Status; Willingness to complete a background check & drug screening; Completed Highschool Diploma/GED; relevant professional experience including clerical customer service experience; Preferred Experience 3+ years working within a Call Center Environment

Compensation: $23/HR (W2)

WORK HOURS:

The work schedule is Monday through Friday, operation hours are 10:30AM to 7:00PM.

THIS POSITION IS 100% IN OFFICE WITH NO REMOTE WORK.

Job Description:

ESSENTIAL FUNCTIONS:

• Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, water quality and billing concerns.
• Schedule field representatives for service calls, including turning off/on services, and respond to water quality and service disruptions.
• Organize and schedule service delivery, billing, and collections.
• Document work orders, respond to customer emails and update customer accounts.
• Perform tasks associated with the daily, monthly, and all associated reports to ensure accurate accounting of operational activity.
• Provide customers with information regarding Company programs and services.
• Communicate with outside agencies and departments for service efforts.
• Communicate between regional customer support center and local districts.
• Process customer service paperwork as necessary

MINIMUM QUALIFICATIONS:

• An Associate Customer Service Representative must be able to communicate effectively with their supervisor, co-workers, and the public.
• Have the ability to perform basic mathematic functions, calculate figures, and reconcile account information.
• Must be proficient in computer skills including Microsoft Office.
• An Associate Customer Service Representative must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Strong reading and writing skills are required... Must possess a high school diploma or equivalent.
• Clerical experience is required.
• An Associate Customer Service Representative must be able to effectively communicate billing protocols procedures, special programs, and general field service delivery protocols.
• Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity