Windows Application support

Role:                 Windows Application Support

Location:          Oaks, PA

Mode of Hire:  Full Time

Experience Required: 5+ years

Skills Required:

• Minimum of 3 years prior work experience working with an application development organization; must demonstrate experience supporting systems and projects from inception through implementation
• BA/BS degree in Computer Information Systems, Information Technology or a related field
• Participate in Incident ‘Queue Watch’ monitoring and escalation
• Provide Level-1 Production Support responsibilities, including but not limited to: Queue monitoring, incident triage, and service level reporting.
• Become proficient with core applications and/or database systems
• Provide oral and written technical problem root cause analysis, resolution and application support
• Participate on cross-functional teams to support business strategies as they change
• Participate in Change Management support and ensure ITIL standards are being met.
• Participate in Problem Management process and ensure ITIL standards are being met
• Assist in identifying process gaps and suggest improvements
• Working with vendor resources and coordinate releases in a fast paced environment
• Hands on experience and knowledge of recent versions of Microsoft Windows Server / Desktop environments and related components
• Experience/Knowledge with Web Servers, Citrix solutions, Windows RDP
• On-call duty (rotation), flexible working all hours including weekends
• Excellent oral and written communication skills are a critical requirement
• Self-motivated with an ability to work well within multiple teams
• Goal oriented with an ability to complete tasks on time and within budget
• Ability to manage time and prioritize work depending on changing factors of projects and daily tasks