CRM Manager

Role: Manager CRM Strategy
Location: Katy, TX
Duration: Full Time

Salary: $100K - $110K + Benefits

Education:
Bachelor's degree in Marketing, Communications, Business or related field
Work Experiences:
5+ years of experience in CRM, Marketing Strategy, Loyalty
3-5 years' experience managing large and complex retention marketing campaigns across owned channels (email, SMS/MMS, app push, and direct mail)
Experience developing advanced CRM strategies, building customer experiences and journeys across multiple channels, and devising content and solutions tailored to address customer opportunities
Experience analyzing data and creating insights that translate into customer strategy
Experience managing complex projects from conceptualization to completion
Experience managing people and developing and leading a strong and effective team
Retail experience a plus

Skills:
Strategic thinker, leader, and problem solver with a demonstrated ability to design, plan, execute, and deliver results for complex, cross-functional projects
Proven track record of building and sustaining relationships across all functions and levels in an organization to ensure seamless partnership and execution
Ability to get into the details while maintaining 30,000-foot view of the strategic goals of the organization
Experience collaborating and communicating with senior leadership; executive presentation skills a must
Exceptional analytical and problem-solving skills.
Strong organizational skills with ability to manage multiple projects under tight deadline constraints
Intellectual curiosity and the ability to navigate ambiguity and complexity
Ability to maintain a high level of autonomy
Excellent verbal and written communication skills; ability to simplify complex topics for broad business and technical audiences; comfort presenting and communicating to a wide range of audiences in both formal and informal settings
Strong leadership and team development skills
Ability to effectively lead a team and prioritize team workload in a high-energy and collaborative environment

Responsibilities:
Develop strategies for lifecycle, triggered, and personalized customer facing owned channel communication using segmentation and predictive modeling to drive personalization, customer engagement and relevancy
Lead/manage the current and future portfolio of customer related initiatives in support of our customer roadmap
Drive cross-functional collaboration across the Customer Operating Team to ensure the advancement of customer strategies and objectives
Manage implementation of winning strategies from agile POD team
Create and manage customer program updates (i.e., CRM measurement tracking, Customer Quarterly Business Reviews)
Lead all phases of CRM engagements including goal setting, campaign planning/testing, launch strategy, and ongoing marketing optimization
Consistently measure, monitor, evaluate, and refine 1:1/CRM programs to maximize incremental revenue and profit
Develop a thorough understanding of and follow Academy policies, procedures and safety rules
Responsibilities may change; team member may be required to perform other tasks as assigned

Physical Requirements & Attendance:
Acceptable level of hearing and vision to perform job duties
Adhere to company work hours, policies, procedures and rules governing professional staff behavior
Regular attendance required