JOB SUMMARY: |
This role is designed to assist in providing effective and efficient technology solutions to meet the needs of the organization as determined by the IT Director. It is a hands-on role with a focus on ensuring that all aspects of the physical and virtual IT infrastructure are operating in a highly efficient and effective manner in order to provide timely and secure access to critical systems and data. The Infrastructure Technician reports to the IT Director. |
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MAJOR DUTIES AND RESPONSIBILITIES: |
Analytical and Critical Thinking - Install, maintain, upgrade, and continuously improve the organization s operating environment.
- Operation and maintenance of the onsite data center as hosted solutions and virtual co-location facilities.
- Assist with setup and staging of relevant equipment as needed.
- Systems Administration to ensure basic information technology security principles are adhered to across the organization. Oversight of patching workstations, servers, and other infrastructure components.
Planning and Organizing - Maintain the ongoing reliability, performance and support of the infrastructure. This includes monitoring operating environments, responding to incidents, and planning for growth, and ensure best practices are in effect.
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Checking, Examining, and Recording - Ensure that storage, archive, backup and recovery procedures are functioning correctly.
- Assist in creating and maintaining relevant documentation related to the network and surround architecture.
Problem Solving and Decision Making - Network Administration including performance tuning, designing enterprise wired and wireless solutions, troubleshooting advanced network problems, and escalating problems when appropriate.
- Prevent and/or remedy any security network incidents, unauthorized activities, malware infestations and potential security vulnerabilities.
- Provide recommendations where appropriate to IT Director and CIO on infrastructure improvement opportunities.
Communication - Interact with vendors independently to work collaboratively on projects or to resolve system issues
Teamwork - Serve as an escalation path on the Service Desk as needed for higher tier issues as they become identified.
- Identify and participate in projects to improve the environment on an ongoing basis.
- Off hour on call support as required.
SKILLS AND ABILITIES: |
- Must possess a strong working knowledge of LAN and WAN network solutions/devices, Next-gen firewalls/IPS, Active Directory components, VMware virtualization solutions, enterprise SAN/NAS technology.
Self-motivated and directed Ability to effectively prioritize and execute tasks Works well with others or independently on the required activities |
EDUCATION AND/OR EXPERIENCE: |
- B.S. in Computer Science, Information Systems, CCNA or CCNE certification
- 3-5 years relevant experience
- Demonstrated knowledge in the areas of IP network core and advanced concepts, virtual and physical servers, and storage systems
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WORKING CONDITIONS/PHYSICAL DEMANDS: |
Work is typically performed in an office environment. |