Overview
On Site
Accepts corp to corp applications
Contract - 6 month(s)
Skills
Reporting
Remote Support
Microsoft Windows
Operating Systems
Help Desk
Technical Support
Management
Service Management
Issue Tracking
Microsoft Office
Analytical Skill
Problem Solving
Conflict Resolution
Communication
Customer Service
Windows PowerShell
Scripting
Microsoft SSRS
Symantec
Altiris
Microsoft
Service Desk
Microsoft Deployment Toolkit
Active Directory
Job Details
Job Title: Desktop Support Specialist
Location: 1300 E Main St, Richmond, VA
Interview: Virtual
Work mode: Onsite
Duration: 06+ months
Job Summary: (4 years)
- The SCC is seeking an experienced Desktop Support Specialist to aid SCC's Windows 11 Upgrade Project to migrate from Microsoft Windows 10 and Office 365 (32-bit) to Windows 11 and Office 365 (64-bit).
- This individual will be responsible for upgrading and reimaging workstations to Windows 11 in addition to installing and configuring Office 365 and other related software.
- The specialist will also serve as a point of contact for tracking and reporting deployment status and troubleshooting any upgrade issues.
- The Desktop Support Specialist will exhibit excellent communication and exceptional customer service skills by working directly with end users in addition to collaborating with other SCC technical and project teams.
Skills:
- Working knowledge of and experience with Windows 10 and Windows 11 operating systems
- Recent experience in a full-time Help Desk/Technical Support position 4+
- Experience and proficiency using an Endpoint Management System 4+
- Experience and proficiency using a Workstation Imaging Solution 4+
- Experience and proficiency using a Service Management Ticketing System 4+
- Experience and proficiency with Microsoft Office 365 applications 4+
- Proven analytical and problem-solving abilities 4+
- Excellent verbal and written communication skills 4+
- Ability to work independently with minimal direction and as a team 4+
- Ability to work effectively with end users, technical staff, and senior staff providing exceptional customer service
- Experience with PowerShell scripting and/or SQL reporting
- Experience with Symantec's Altiris and/or Microsoft InTune
- Experience with Ivanti Service Desk
- Experience with Microsoft Deployment Toolkit
- Experience with Active Directory
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.