Overview
On Site
USD 24.90 - 24.90 per hour
Full Time
Skills
Remote Support
Technical Support
Teamwork
Tier 2
Tier 1
Help Desk
Lifecycle Management
Onboarding
Active Directory
Computer Hardware
Hardware Management
Laptop
Printers
Network Operations
NOC
User Administration
IT Operations
Microsoft Azure
Virtual Desktop
Telephony
Windows PowerShell
Scripting
Hardware Troubleshooting
Repair
Communication
Management
Continuous Improvement
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Position Overview
A growing IT team is seeking a skilled and customer-focused Desktop Support Technician to provide high-quality technical support and collaborate across multiple departments. This role is ideal for someone who enjoys hands-on troubleshooting, values teamwork, and is comfortable working in a dynamic environment.
Primary Responsibilities
Required Skills & Qualifications
Work Environment
Pay and Benefits
The pay range for this position is $24.90 - $24.90/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Bend,WI.
Application Deadline
This position is anticipated to close on Oct 27, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
A growing IT team is seeking a skilled and customer-focused Desktop Support Technician to provide high-quality technical support and collaborate across multiple departments. This role is ideal for someone who enjoys hands-on troubleshooting, values teamwork, and is comfortable working in a dynamic environment.
Primary Responsibilities
- Tier 2 Support: Handle escalated technical issues from the Tier 1 Helpdesk team, ensuring timely and effective resolution.
- User Lifecycle Management: Support onboarding and offboarding processes, including account setup and deactivation using Active Directory.
- White Glove Support: Deliver in-person, high-touch support for staff and executives, addressing hardware and software issues with professionalism.
- Remote Ticket Resolution: Resolve support tickets remotely when applicable, maintaining service quality and responsiveness.
- Hardware Maintenance: Troubleshoot and maintain desktops, laptops, printers, and other peripherals.
- Cross-Team Collaboration: Work closely with the Network Operations Center (NOC) and User Administration Team to ensure seamless IT operations.
- Travel Requirements: Occasional travel to the Madison office (1-2 times per month). Mileage is reimbursed, but drive time is not compensated.
Required Skills & Qualifications
- Experience with Azure Virtual Desktop (AVD)
- Familiarity with telephony systems
- Basic to intermediate PowerShell scripting for automation
- Proficiency in imaging systems and deployment tools
- Strong understanding of hardware diagnostics and repair
- Printer setup and troubleshooting experience
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities
Work Environment
- Onsite Presence: Full-time onsite presence required (5 days/week) in West Bend, WI.
- Travel: Occasional travel to Madison office; mileage reimbursed.
- Team Culture: Collaborative, supportive, and focused on continuous improvement and service excellence.
Pay and Benefits
The pay range for this position is $24.90 - $24.90/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Bend,WI.
Application Deadline
This position is anticipated to close on Oct 27, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.