Property Management Coordinator | Spanish

Job Description:

• In this role, you will analyze operations work planning, track work completion, and ensure customer satisfaction across multiple locations, while also considering financial impacts.
• As a key resource for our teams, you will utilize your excellent communication skills to manage operations planning and data.
• Your technical expertise will be crucial in maintaining the quality and accuracy of data, processes, and designs, enabling better decision-making for people, businesses, and the organization.
• This position reports to the Facilities Work Control Senior Manager based in Universal City, CA.

What You ll Do:

• Oversee all aspects of planned work activities for East coast facilities sites.
• Operate the Fac Ops & Eng East coast Service Center addressing customer requests from phone, IWMS and email.
• Review Work Orders for Data Quality. Ensure property information, crew information, materials, labor quantities and asset information accurately reflected on work orders during the work order life cycle.
• Act as a key liaison to set and meet expectations with employees and clients regarding work plans for facilities operations personnel and vendor-supported work.
• Having an owner, not a renter mentality to drive daily workflow and follow up ensuring departmental success across all sites.
• Utilize Integrated Workplace Management System (IWMS), Archibus, to organize work plans spanning multiple sites.
• Work with executives and other business leaders to identify opportunities for improvement.
• Collaborate with team members to collect and analyze data to create presentations and reports based on recommendations and findings.
• Develop the combination of resources and processes to help our teams meet sometimes aggressive schedules for material and service delivery.
• Establish KPIs to measure the effectiveness of business decisions across each site.
• Support Fac Ops & Eng. with work management reporting in IWMS, utilizing Excel, PowerPoint, and PowerBI.
• Manage tools to review accuracy of facility estimating programs for capital and operating projects.
• Additional duties will be assigned as new opportunities for this role continue to grow as our department continues to grow.

Let s Talk About You

• Customer Service Champion - No request is too big or too small, you put customers and our people first.
• Communicates with ease - You have a way with words; written and verbal.
• You re a Planner - You get things done! Using strong business acumen, inciteful analytical skills, and superior process/project management skills you manage through competing priorities within a matrixed environment.
• Impeccable attention to detail - You bring customer requests to life by organizing the team s daily work plans and scheduling commitments.
• Self-starter - You are motivated, can work with minimal guidance, and can identify helpful resources to get the job done with minimal oversight.
• Juggler - You know how to manage multiple tasks and priorities and move them all along effectively while keeping stakeholders updating and informed in a fast-paced work environment.
• Tech-savvy - You are an MS Office whiz and can take on new software with ease.

What You Must Have:

• High school diploma or equivalent
• 3 years facilities maintenance help desk experience
• Fluent in English and Spanish

What Would Make You a Stand-out:

• Strong communication/interpersonal skills
• Strong organizational skills
• Proficient in Microsoft Office (Outlook, Word, & Excel)
• The ability to manage multiple priorities in a fast-paced environment