Process Designer / Los Angeles (Hybrid)

Job Title: Process Designer
Location: Los Angeles (Hybrid)
Duration: 6-12 months

Seeking a Process Designer to play a crucial role in optimizing business processes for technology implementation projects. This individual will be responsible for analyzing existing processes, identifying inefficiencies, and designing improved future-state processes that leverage new technologies to enhance performance.

Key responsibilities include:

• Gathering business requirements and understanding performance metrics.
• Mapping and analyzing current state processes to pinpoint pain points and root causes.
• Collaborating with stakeholders to design future-state processes and implement process controls.
• Contributing to solution prototyping and testing, recommending fixes, and validating results.
• Ensuring successful implementation of solutions, validating process improvements, and creating final process documentation demonstrating achieved benefits.

The ideal candidate will possess:

• 5-10 years of experience in process design.
• Strong proficiency in process mapping and modeling tools (e.g., BPMN 2.0, Visio, Signavio).
• Proven ability to analyze processes, identify areas for improvement, and implement optimization techniques.
• Experience in workflow design and optimization to enhance efficiency and user experience.
• Competence in data analysis and interpretation for process performance measurement.
• Familiarity with performance measurement and KPIs.
• Lean Six Sigma Yellow or Green Belt certification.

Desired skills include:

experience in the electric utility industry, understanding of relevant regulations, strong requirements gathering skills, and experience with outcome-oriented transformation in an agile environment. The role requires strong critical thinking, problem-solving, communication, collaboration, and facilitation skills, with a focus on leveraging technology to unlock human performance and drive measurable process improvement.