IT Support

Job Title: IT Support

Job Location: New Orleans LA 00000

Onsite Requirements:

• Mac/Windows


• End user troubleshooting


• Azure/MDM

Job Description:

• The User Services Analyst provides prompt, courteous, and helpful user support to the Client University community. The User Services Analyst executes their responsibilities by providing comprehensive on-site support, concise and relevant phone help, efficient remote desktop interface, or second level Windows or Mac support. The User Services Analyst contributes to the comprehensive tracking and reporting on problems trends while inputting into the creation of support systems. They collaborate with other IT analysts an IT staff to implement services, deliver user education resources, and identify appropriate technology solutions. The User Services Analyst must possess the strong technology, leadership, and communication skills required to assist the Associate Director of Technical Support and Assistant VP of Enterprise Services in meeting the core goals of customer service and technical support.

Requirements:

• Commitment to customer service.


• Ability to troubleshoot desktop issues remotely or in-person.


• Ability to prioritize and complete multiple time sensitive tasks to completion.


• Basic knowledge of scripting tools such as PowerShell.


• Must be in the New Orleans area.


• Occasional on-call rotation.

Preferred Skills:

• Macintosh configuration deployments tools and best practices.


• Experience with incident management tools such as Service Now.


• A+.


• Network+.
  
  

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.


• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**