Business Analyst (Guidewire exp)

Position: Business Systems Analyst Guidewire BillingCenter

Openings: 3

Location: Remote

Duration: 6-month CTH

Position Responsibilities:

Serve as an experienced Business Systems Analyst with a depth of expertise in Guidewire BillingCenter.

• Liaison with business for IT portfolio coordination.
• Perform systems analysis and development of technical design documents.
• Research and develop functional design documents.
• Provide detailed inputs to application testing and support user acceptance testing.
• Achieve and maintain subject matter expertise across multiple scopes within the existing Kemper BillingCenter implementation, leveraging prior BillingCenter experience.
• Lead complex change management activities, including:

o Training (e.g., training plans and materials, training sessions).

• Process improvements and efficiencies
• Documentation support (e.g., operational procedures, troubleshooting guides).
• Production readiness activities (e.g., war room, deployment support and checkout, user support).

• Lead analysis, design, implementation, and testing of BillingCenter configuration.
• Maintain knowledge of business functionality and technical platforms as business climate and technology platforms evolve.
• Perform procedural duties within standardized practices, where applicable.
• Comply with and support all corporate, department and security policies and procedures.
• Support high level estimation and design during Ideation.
• Provide oversight of small work requests.
• Mentor BSA group to increase overall level of performance.
• Coordinate production activities such as:

o Triage, troubleshooting

• Data analysis (e.g., SQL / data analysis)
• Product and compliance requests

Occasional travel may be required based on project needs.

Position Qualifications:

4 years of extensive business systems analyst experience with Guidewire Insurance Suite

• 7 years of business systems analyst experience required.
• 2 years of recent on-going experience with Guidewire BillingCenter.
• Expert knowledge of P&C Insurance.
• Non-standard Auto Insurance experience preferred.
• Must be proficient with business analysis including documentation of workflows, use cases, business rules, user stories, acceptance criteria and associated data analysis.
• Advanced knowledge of systems development lifecycle activities
• Strong design/configuration experience within Guidewire BillingCenter.
• Guidewire BillingCenter configuration testing skills (behavior-driven approach to test cases, expected results, user acceptance testing, and test execution including clock-based testing).
• Expertise in post-production monitoring and support (troubleshooting, data analysis, defect triage).
• Education equivalent to a college degree in an information technology related or business administration related discipline, supplemented by insurance or computer-related courses/knowledge, or the equivalent in related work experience.
• Current expertise using JIRA/Confluence.
• ServiceNow and AWS knowledge is a plus.