Onboarding Manager

Overview

On Site
Depends on Experience
Full Time

Skills

Leadership
Management
Marketing
Mentorship
Onboarding
Operational Excellence
Software Development
Campaign Management
Product Design

Job Details

We are looking for Manager 3, Software Engineering ( Onboarding Experience) Position. Below is the Job Description, please have a look and if you are available for this position, please get back to me along with your updated resume in word format with contact number.

Job Title: Manager 3, Software Engineering ( Onboarding Experience)

Job location: Hybrid (Atlanta, GA)

Duration: Contract / Fulltime

Job Description:

Core Mission

Lead a 30+ person engineering organization to accelerate customer value realization through personalized, AI-driven onboarding experiences that demonstrate Mailchimp s impact on business growth.

Key Responsibilities

  1. Leadership & Talent Development
    • Mentor 5-8 frontline managers (each leading 7-12 engineers) and senior technical leaders.
    • Define career paths and growth opportunities for high-performing ICs and managers.
  2. Technical & Cultural Strategy
    • Establish engineering practices/tooling for high-velocity delivery of scalable, resilient systems.
    • Foster a culture where engineers "do the best work of their lives."
  3. Customer & Business Impact
    • Own success metrics for onboarding initiatives driving customer benefits (e.g., faster time-to-value) and business outcomes (e.g., retention).
    • Spearhead next-gen Automations & Campaign Management platforms.
  4. Cross-Functional Execution
    • Partner closely with Product, Design, and Marketing leaders to prioritize innovation.
    • Navigate constraints (e.g., resources, timelines) with solution-oriented proposals.

Non-Negotiable Qualifications

  • Technical Depth: 10+ years hands-on software development (high-scale systems, operational excellence).
  • Leadership Experience: 5+ years managing managers + delivering customer-driven products (data/AI, full-stack).
  • Operational Rigor: Proven track record in high-availability environments with bias for engineering excellence.
  • Collaborative Mindset: Skilled in bridging Product/Design/Marketing to drive alignment.
  • Leadership Traits:
    • Resilient in ambiguity; balances planning with bias for action.
    • Humble yet courageous in advocating for ideas.
    • Proactively unblocks teams and optimizes org structures.

Ideal Candidate Profile

You re a player-coach leader who blends deep technical expertise (scaling data/AI systems) with a passion for mentoring senior talent. You thrive in cross-functional environments, using customer insights to ship products that move business metrics. Your superpower is transforming complex onboarding challenges into intuitive, value-driven experiences.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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