Overview
Remote
$80,000 - $100,000
Contract - W2
Contract - 12 Month(s)
Skills
Finance
Billing
COBOL
Customer Service
Documentation
Functional Design
Order Management
Problem Solving
Service Level
Technical Support
Job Details
MF COBOL, Customer/1, Billing Finance
"Expert Knowledge: Provide specialized insights in customer service and service order management.
Technical Support: Resolve customer issues and provide functional support.
Documentation: Assist with project documentation and training materials.
Liaison: Coordinate with support teams to ensure timely issue resolution.
Mentoring: Train and mentor new associates during onboarding.
Knowledge Maintenance: Developing and maintaining an understanding of customer-specific business environments and service level agreements.
Problem Resolution: Identifying and resolving customer problems using defined procedures
Technical Support: Resolve customer issues and provide functional support.
Documentation: Assist with project documentation and training materials.
Liaison: Coordinate with support teams to ensure timely issue resolution.
Mentoring: Train and mentor new associates during onboarding.
Knowledge Maintenance: Developing and maintaining an understanding of customer-specific business environments and service level agreements.
Problem Resolution: Identifying and resolving customer problems using defined procedures
and documenting troubleshooting efforts."
Minimum 3+ years of experience working with Customer/1 and Customer Information Systems (CIS)
- Experience with Customer/1 and Customer Information Systems (CIS) to architect, design, code, and implement modifications to a CIS Customer/1 System (CSS) to support multiple project implementations and maintenance of the Customer/1 application (CSS)
- Update/Create technical and detailed functional design and architecture specifications for new programs and changes to existing programs
- Provide Customer/1 CIS knowledge to design and code modifications to the CIS Customer/1 System (CSS)
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