Senior Support Specialist (CGI WMIS)- Remote with Travel when client needed - expenses paid . Part time and these hours are flexible

Senior Support Specialist (CGI WMIS)- Remote with Travel when client needed - expenses paid . Part time and these hours are flexible

Note : Part time and these hours are flexible. If there is a travel requirement, participants can log hours for the entire day during that period. However, the total duration of the program will not exceed 800 hours.

Requisition Name: IoT-EU-Senior Support Specialist (CGI WMIS)

Start Date: 12/1/2025

Duration: 47 Weeks

Services Location: TX/San Antonio

Description Of Services:
Senior Support Specialist (CGI WMIS). The Senior WMIS Support Specialist is responsible for providing advanced application support, issue resolution, and technical leadership for the CGI Work Management Information System (WMIS). The role involves managing high-severity incidents, performing root cause analysis, implementing permanent fixes, and supporting minor enhancements, upgrades, and integrations. The specialist acts as a bridge between the business, infrastructure, and development teams to ensure system stability and performance. Lead L2/L3 application support activities for CGI WMIS and integrated systems (e.g., Maximo, GIS, SAP, Mobile Workforce). Perform incident triage, root cause analysis (RCA), and coordinate resolution of complex application issues. Manage problem tickets, propose preventive measures, and track long-term fixes. Support data analysis and correction, complex SQL/PLSQL scripts, and backend validations. Execute and validate application patches, hotfixes, and configuration changes through controlled releases. Monitor and maintain interface health and batch job performance across integrated platforms. Collaborate with business analysts to translate issue patterns into improvement requests or automation opportunities. Support change management and release validation activities in line with ITIL processes. Guide junior support engineers and review their deliverables. Maintain and continuously update Knowledge Base (KB), SOPs, and configuration documentation. Contribute to monthly/quarterly service performance reviews with insights on trends and optimization recommendations.

Deliverables:
-Process Flows -Mentor and Knowledge transfer to client project team members -Participate as primary, co and/or contributing author on any and all project deliverables associated with their assigned areas of responsibility -Participate in data conversion and data maintenance -Provide best practice and industry specific solutions -Advise on and provide alternative (out of the box) solutions -Provide thought leadership as well as hands on technical configuration/development as needed. -Participate as a team member of the team -Perform other duties as assigned.