Desktop Support Specialist

  • Phoenix, AZ
  • Posted 3 hours ago | Updated 3 hours ago

Overview

On Site
20 - 25
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

SCCM
ITSM

Job Details

Job Title: Desktop Support Specialist

Duration: 12 months

Location: Phoenix, Arizona

 

Required:

- OS Installation with SCCM

- Application Installation through SCCM and InTune

- ITSM Ticketing Tools and Concept

- Printing related knowledge

- Active Directory

- Mainframe Printing

 

Ticketing Tool

Experience working on ticketing tool

Manage SLAs, set priorities, and assign tickets to other groups

Familiarity with ITSM processes (Incident, Request).

Communication Channels

Software/Methods for User Communication – software or methods do they use to communicate with users

End User Computing (EUC)

Network Support Troubleshooting – Able to describe their experience or approach to troubleshooting network issues.

ITIL Infrastructure Knowledge. Cloud Services

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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