Sr. Desktop Support

Job Title: Sr. Desktop Support

Job Location: Phoenix AZ 85034

Onsite Requirements:

• Desktop Support


• Mobile Devices Support


• Windows software and hardware support

Job Description:

Primary Responsibilities

• Provide 2nd level support for Technology Desktop group primary support for the and Mobility group.


• Manage the MDM environment and ensure all mobile devices are being managed. This would include developing deployment packages for business and office productivity applications and managing O/S updates, so all devices are secure.


• Maintain and reconcile monthly mobility records for all cellular lines in use and non-usage.


• Maintain normal life cycle replacement of mobile devices.


• Maintain mobility inventory records with 95% accuracy. Including assigned cellular lines, devices and accessories.


• Respond to help desk calls and trouble tickets as needed to assist team.

JOB REQUIREMENTS:

• A minimum of five (5) years of professional level experience providing technical support for system infrastructure and/or software.


• 15 credit hours in computer science or a related field.


• An equivalent combination of related experience and education may be considered.


• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.


• The successful candidate must pass a Federal background check, including fingerprinting


• Only the highest qualified candidates will be considered.


• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and airline staff.


• Candidate should be able to safely lift 50 pounds.


• Must possess and maintain a valid Arizona driver's license with a clean record.


• Accurate color perception is required to safely work with electrical wiring.

PREFERRED QUALIFICATIONS:

• A bachelor's degree in computer science, or a relevant field.


• A minimum of four (4) years of experience supporting more than 200 users, 2000 computers and 800+ mobile devices in a networked environment.


• Proficient in Service Now helpdesk ticketing system.


• Experience in Intune and Workspace One MDM environments.


• Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports.

**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**