Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
Excel
Job Details
Job Description:
Position Overview
- Research and reconcile discrepancies and credits on customer accounts
- Maintain and update customer account portfolios (contact info, account status notes, courtesy calls)
- Collaborate with sales and internal departments for account and delivery updates
- Manage a high volume of customer accounts
General Accountabilities
- Perform collection procedures per SOPs; escalate to supervisor when needed
- Ensure compliance with Nevada credit law and internal procedures
- Apply cash payments via various methods (checks, cash, EFT, online bill pay, drivers, NSFs)
- Notify customers/sales of term changes
- Distribute monthly statements
- Resolve disputes by coordinating with sales and other departments
- Work independently without supervision
- Maintain a portfolio of ~1,000 accounts with accurate notes and payment terms
- Provide high-standard customer service and build strong working relationships
- Reconcile customer accounts regularly with precision and attention to detail
- Respond promptly to customer inquiries
- Manage large volumes of orders and calls efficiently
- Address customer concerns professionally and with a solution-oriented approach
- Meet time-sensitive deadlines while maintaining accurate records
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.