Lead Business Analyst with Microsoft Dynamics 365 CRM

Job Title: Lead Business Analyst with Microsoft Dynamics 365 CRM

Job Location: Newton, MA

Job Type: Long Term

Hiring Type: Video Interview

Openings: 1

Job Description:

Develop business requirements to be used as the basis for software and processes utilized by client internal users as well external customers. Through a variety of means, the Business
Analyst will gather and document these requirements and serve as a communication bridge between business stakeholders and technical teams.

Must be able to work independently on high profile, complex projects providing leadership and driving collaboration across disciplines in all solution development
related activities.

This role is critical in the process of delivering integrated business and information solutions to meet stakeholder needs.

Experience with Microsoft Dynamics 365 CRM.

Communication

• Facilitate cross-functional project team meetings effectively and efficiently
• Work with Project/Program Manager to ensure all Project Communications, document reviews and signoffs are properly executed
• Ensure that feedback from key business owners is fully acknowledged and incorporated into requirements, process flow diagrams and use cases to give business leaders the confidence that they are being heard and that their needs will be met
• Ensure that all materials created for communicating and facilitating discussion of intended approach are carefully tailored to the intended audience to ensure that business owners are able to give complete and accurate feedback
• Resolve and/or escalate issues in a timely fashion
• Understand how to communicate difficult/sensitive information tactfully
• Consistently acknowledge and appreciate each team member's contributions
• Effectively manage vendor relationships and ensure comprehensive communication between internal and vendor resources.

What we are looking for:

• Over 12 years of experience require in IT/Business Analysis.
• Bachelor s degree in computer science, Business, or a related field
• 4 years of experience would be considered in lieu of a degree
• 5+ years of related work experience required with Microsoft Dynamics 365 CRM
• Strong computer skills in Word, Excel, PowerPoint, Visio, and Outlook required
• Ability to learn new systems quickly required
• Experience or familiarity with childcare is a plus
• Strong communication skills are essential. Individual must be comfortable working with a variety of user groups at all levels within the organization
• Strong analytical skills and critical thinking to analyse problems, document needs and communicate these needs to a variety of audiences
• The individual must have a proven ability to understand business requirements in a variety of functional areas and the flexibility to adapt to new and changing information
• Ability to prioritize and manage many competing priorities and thrive in a fast-paced environment
• Ability to work in a virtual collaborative environment
• The individual must have a strong customer service philosophy and skills; thrive in a team environment as well as in an individual setting; demonstrate impeccable organization, attention to detail and follow-up skills; have a willingness to take on new projects; be a self-starter, highly motivated