Customer Support Technician - Local to Celebration, FL

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 9 Month(s)
No Travel Required

Skills

desktop support
desktop
laptops
printers
mobile devices
troubleshooting
peripheral equipment
videoconference support
audio-visual setup
update software

Job Details

Title : Customer Support Technician- PR848814
Location : 34747,Celebration, Kissimmee, FL
Duration : 9 + Months
Work Hours:
Flexibility to work hours between 7:00 AM & 6:00 PM Monday - Friday, either on a rotation or as part of a regular and on-call work schedule.

Description :
Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
Monitor service ticket queue and resolve tickets as assigned.
Document work performed and resolutions.
Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff.

Travel between FDOT locations required 25% - 40%.

Skills :
6 Experience
Minimum of 2 years of experience.
7 Primary Job Duties/ Tasks
1. Concentration and desire to work in desktop support.
2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
4. Assist in coordinating audio-visual setup and videoconference support.
5. Assist with annual inventory scanning and equipment surplus.
6. Install, configure, and update software.
7. Participate in team projects, meetings and assignments.
8. Responsible for reading and following the Department s Procedures and Policies.
9. Responsible for understanding and enforcing the Department s Policies and Procedures.
10. Responsible for documenting solutions to Technology issues.
11. Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
12. Perform other related duties as assigned.13. Ability to lift up to 50 lbs.
14. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.