IT SUPPORT/Desktop support

We are currently seeking an IT Support Specialist in Minneapolis, MN.

Active Directory, Office 365, and Infrastructure protocol experience (DNS, DHCP, etc.).

DETAILS:

Duration: Permanent - 5 days a week on site - Location: Minneapolis, MN

Salary:85K maybe up to 90K

As a (an) IT Support Specialist your day-to-day duties will consist of and may not be limited to:

Position Summary:

• The responsibilities of an IT Support Specialist are to provide support for all end user hardware and software issues.
• This includes day-to-day support, application setup and troubleshooting of internal IT supported applications.
• Troubleshoot PC hardware problems and provides basic PC hardware maintenance when needed.
• May conduct IT classes for new hires and manage the setup of users onto various network-based systems.
• Responsible for the automation and management of the client PC imaging process and client software deployment process.
• Serves as escalation point for junior level support staff. Performs other related duties as directed by the manager.

Key Responsibilities:

• Provide end user support and consulting related to the use of computers in the Bio-Techne network.
• Prepare training documents to be distributed to  end users.
• Coordinate both on-boarding of new user s equipment ordering, delivery, and setup as well as offboarding users, collecting company equipment, upkeep of inventory tracking, and removal of system access.
• Setup new users into various systems and provide access to approved applications and other network-based resources.
• Logs and tracks incidents and requests from identification through resolution. Manages IT
• Support queue by assigning and following up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
• Provide troubleshooting of network-based applications, PC hardware/software and printers/peripherals.
• Train new and existing computer users on the use of the network and provide corporate computer applications orientation.
• Prepare and/or maintain network reference and IT policy materials for new hires and existing employees.
• Participate in all process & continuous improvement initiatives.
• Assist IT and other departments in the setup, maintenance and user support of new or existing computer applications.
• Works with facilities team to support audio and visual systems for company conference rooms.
• May work with configuring and supporting industry specific instrument computing environments.
• Work as a team member on pre-approved projects with other IT personnel in Minneapolis and with the global Bio-Techne IT team.
• Demonstrated skills in time management to meet deadlines and requirements.
• Demonstrated experience with Microsoft technologies, network technologies, VMware, network switches and other computer network devices.
• Follow company policies and practices as outlined in Employee Handbook and follow guidelines regarding onsite safety training.
• Must adhere to all HIPAA & PHI compliance regulations.

Education and Experience:

• Associate s degree in computer support or equivalent with a minimum of 5 years of related experience required.
• Office 365 and Active Directory very important
• Certifications such as A+, Network+, MCSA, or other Microsoft certifications are preferred.
• Must have experience supporting Windows based PC s as well as applications on Windows or Linux based operating systems.
• Candidate must possess excellent written and verbal communication skills and the ability to apply these skills to assist PC users in solving their day-to-day computer problems.
• Demonstrated ability to work cooperatively with all employees and exhibit a strong customer support mentality.
• Support may require availability during non-prime work hours.
• Must be able to work in a fast pace environment, multitask and be able to efficiently help with multiple projects and priorities simultaneously under time constraints.

Knowledge, Skills, and Abilities:

• Knowledge of current computer systems and software.
• Knowledge of computer networking.
• Knowledge of Microsoft technologies including Outlook, DHCP/DNS, Active Directory, files systems, Word, Excel, PowerPoint, WSUS, SCCM, etc.
• Knowledge of software packaging methodologies and automated software installation.
• Skills in assisting customers in a professional manner.
• Skills in problem solving; including the ability to identify and appropriately evaluate a course of action.
• Ability to plan, organize and multi-task to complete assignments in an efficient manner.