Analytics Consultant

Overview

On Site
USD 46.00 - 50.00 per hour
Contract - Independent

Skills

Functional Requirements
Test Cases
Regression Testing
Collaboration
Acceptance Testing
Regulatory Compliance
Risk Management
Quality Assurance
Documentation
Testing
System Testing
Military
Analytics
Test Methods
Automated Testing
Application Lifecycle Management
Agile
Scrum
Kanban
JIRA
Bilingual
English
Spanish
Interactive Voice Response
Customer Experience
Genesys
Analytical Skill
Attention To Detail
Communication
Privacy
Marketing

Job Details

Location: Charlotte, NC
Salary: $46.00 USD Hourly - $50.00 USD Hourly
Description:
Job Title: Senior Systems Quality Assurance Analyst (UAT Tester - Analytics)
Location: Charlotte, NC (Hybrid - 3 days in office)

About the Role

We are seeking a Senior Systems Quality Assurance Analyst to join our Analytics team as part of a pilot program. In this role, you will ensure that updates to IVR/IVA applications align with business requirements and deliver a seamless customer experience. You will collaborate with cross-functional teams to drive quality assurance efforts, contribute to analytics initiatives, and support large-scale planning and execution.
Key Responsibilities
  • Analyze business and functional requirements to design and execute comprehensive test strategies and test cases.
  • Define test data needs and coordinate with enterprise data teams to acquire necessary datasets.
  • Conduct release validation and regression testing, including off-hours and weekend deployments.
  • Collaborate with Product Owners, Product Managers, and technical partners to validate requirements and resolve issues.
  • Serve as the primary UAT contact, representing the team in project meetings, scrum ceremonies, and release events.
  • Log, track, and verify resolution of software defects and requirement gaps.
  • Ensure compliance with risk management and regulatory standards.
  • Develop and maintain QA standards, procedures, and documentation to assess product quality and release readiness.
  • Identify opportunities to innovate and streamline testing processes.
Required Qualifications
  • 4+ years of experience in Systems Quality Assurance or equivalent (e.g., work experience, military service, education).
  • 4+ years of experience in Analytics or equivalent.
  • Strong understanding of QA methodologies, tools, and lifecycle processes.
  • Experience with manual and automated testing, including tools such as ALM and Octane.
  • Familiarity with Agile methodologies (Scrum, Kanban) and tools like Jira.
Preferred Qualifications
  • Bilingual proficiency in English and Spanish (spoken and written).
  • Experience with IVR/IVA systems and contact center technologies (e.g., Five9, Dialogflow CX, Nuance, Genesys).
  • Ability to interpret business requirements, voice design flows, and functional specifications.
  • Strong analytical skills with attention to detail and accuracy.
  • Excellent communication and interpersonal skills.
  • Proven ability to work in fast-paced, deadline-driven environments.
Additional Information
  • Work Location: Charlotte, NC (also open to Minneapolis, Chandler, Des Moines, or Dallas hubs)
  • Work Schedule: Hybrid (3 days in-office required)
  • Contract Duration: Through end of 2025, with intent to convert to full-time

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Contact:

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