Overview
On Site
USD 46.00 - 50.00 per hour
Contract - Independent
Skills
Functional Requirements
Test Cases
Regression Testing
Collaboration
Acceptance Testing
Regulatory Compliance
Risk Management
Quality Assurance
Documentation
Testing
System Testing
Military
Analytics
Test Methods
Automated Testing
Application Lifecycle Management
Agile
Scrum
Kanban
JIRA
Bilingual
English
Spanish
Interactive Voice Response
Customer Experience
Genesys
Analytical Skill
Attention To Detail
Communication
Privacy
Marketing
Job Details
Location: Charlotte, NC
Salary: $46.00 USD Hourly - $50.00 USD Hourly
Description:
Job Title: Senior Systems Quality Assurance Analyst (UAT Tester - Analytics)
Location: Charlotte, NC (Hybrid - 3 days in office)
About the Role
We are seeking a Senior Systems Quality Assurance Analyst to join our Analytics team as part of a pilot program. In this role, you will ensure that updates to IVR/IVA applications align with business requirements and deliver a seamless customer experience. You will collaborate with cross-functional teams to drive quality assurance efforts, contribute to analytics initiatives, and support large-scale planning and execution.
Key Responsibilities
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $46.00 USD Hourly - $50.00 USD Hourly
Description:
Job Title: Senior Systems Quality Assurance Analyst (UAT Tester - Analytics)
Location: Charlotte, NC (Hybrid - 3 days in office)
About the Role
We are seeking a Senior Systems Quality Assurance Analyst to join our Analytics team as part of a pilot program. In this role, you will ensure that updates to IVR/IVA applications align with business requirements and deliver a seamless customer experience. You will collaborate with cross-functional teams to drive quality assurance efforts, contribute to analytics initiatives, and support large-scale planning and execution.
Key Responsibilities
- Analyze business and functional requirements to design and execute comprehensive test strategies and test cases.
- Define test data needs and coordinate with enterprise data teams to acquire necessary datasets.
- Conduct release validation and regression testing, including off-hours and weekend deployments.
- Collaborate with Product Owners, Product Managers, and technical partners to validate requirements and resolve issues.
- Serve as the primary UAT contact, representing the team in project meetings, scrum ceremonies, and release events.
- Log, track, and verify resolution of software defects and requirement gaps.
- Ensure compliance with risk management and regulatory standards.
- Develop and maintain QA standards, procedures, and documentation to assess product quality and release readiness.
- Identify opportunities to innovate and streamline testing processes.
- 4+ years of experience in Systems Quality Assurance or equivalent (e.g., work experience, military service, education).
- 4+ years of experience in Analytics or equivalent.
- Strong understanding of QA methodologies, tools, and lifecycle processes.
- Experience with manual and automated testing, including tools such as ALM and Octane.
- Familiarity with Agile methodologies (Scrum, Kanban) and tools like Jira.
- Bilingual proficiency in English and Spanish (spoken and written).
- Experience with IVR/IVA systems and contact center technologies (e.g., Five9, Dialogflow CX, Nuance, Genesys).
- Ability to interpret business requirements, voice design flows, and functional specifications.
- Strong analytical skills with attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Proven ability to work in fast-paced, deadline-driven environments.
- Work Location: Charlotte, NC (also open to Minneapolis, Chandler, Des Moines, or Dallas hubs)
- Work Schedule: Hybrid (3 days in-office required)
- Contract Duration: Through end of 2025, with intent to convert to full-time
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
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