Service Desk Technician

  • Winchester, VA, VA
  • Posted 20 days ago | Updated moments ago

Overview

On Site
Hybrid
Contract - W2

Skills

Service Desk Technician

Job Details



A top financial services company in Winchester, VA is seeking a Service Desk Technician to join their growing team.


About the Opportunity:




  • Schedule: M-F



  • Hours: 8am-4:30pm EST



  • Setting: Hybrid role (must be onsite at least 10 days a month)



Responsibilities:




  • Respond to inbound calls daily to provide technical support/troubleshooting



  • Provide support via web queues, outbound interactions, and emails



  • Leverage resources to resolve technical issues timely



  • Use PC applications (e.g., word processing, spreadsheet, database) to document, maintain, and report functions/activities



  • Escalate requests outside of your scope when necessary



  • Attend weekly staff/mentor meetings



  • Promote business unit success by adhering to company practices, policies, and procedures



  • Perform other related duties as assigned or appropriate



Qualifications:




  • 3+ years of Tier 1 support and capabilities or similar experience



  • Call center or front-line customer support experience



  • Knowledge of company operations, policies, and procedures



  • Knowledge of ITIL (Information Technology Infrastructure Library)



  • Previous customer service experience in a fast-paced environment



Desired Skills:




  • Familiarity with ticketing software (ServiceNow)



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