Overview
On Site
USD 75,000.00 - 90,000.00 per year
Full Time
Skills
Remote Support
Software Support
Laptop
Training
Microsoft
Video
Printers
Wireless Networking
Software Packaging
Documentation
Inventory
Data Security
Security Awareness
Policies and Procedures
Procurement
Technical Support
Customer Satisfaction
Writing
Customer Service
Videoconferencing
Web Conferencing
Organizational Skills
Microsoft Office
Network
Desktop Administration
Computer Hardware
Disk Imaging
Microsoft Windows
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
JOB DESCRIPTION
Under the direction of the IT Director, the IT Support Specialist performs a variety of technology support functions. They are responsible for ticket escalation and general software support, hardware (laptops, desktops, printers, and phones), and training. They are also responsible for working with vendors and resolving system issues.
ESSENTIAL DUTIES
Provide advanced technical and informational assistance to users of the client's computer systems in a timely, accurate, and courteous manner.
Assist with the installation, configuration and support of Windows-based equipment and applications in our network environment.
Assist with the setup and execution of video conferences & events.
Assist users with using Zoom, Microsoft Teams and other video and teleconference platforms.
Perform routine support on computers, printers, and other peripherals, including but not limited to connecting to wireless networks, clearing paper jams, replacing toner cartridges, relocation and/or setup of computer equipment.
Provides timely resolution of all incident tickets.
Install new software packages on Firm computers and assist users with getting started and becoming self-sufficient with firm technology.
Complete office setups and relocations as necessary.
Assist with documentation and inventory of hardware & software as necessary.
Adhere to the clients technology standards, data protection and security awareness policies and procedures.
Assist with equipment procurement for events through third parties.
Monitor depositions, meetings or similar proceedings through various virtual platforms and provide technical support as well as assisting the clients, videographers, and court reporters regarding various issues that occur.
Keep manager informed on the status of work/projects, problem areas and customer satisfaction.
Performs other duties as assigned.
SKILLS NEEDED TO BE SUCCESSFUL
Ability to communicate effectively both orally and in writing with computer users regarding problems and questions.
Excellent customer services skills and the ability to work in a challenging environment.
Knowledge of video conferencing systems and web conferencing equipment and systems.
Ability to work well in a team and independently.
Ability to understand and translate technical material for non-technical users.
Excellent organizational skills for prioritizing projects.
Thorough knowledge of Microsoft Windows and Microsoft Office Suite.
General knowledge of PC LANs and networks including Windows.
Ability to quickly learn new applications and upgrades to existing applications.
EDUCATION AND EXPERIENCE
Previous experience in the legal field is desired.
Minimum 3 years of experience in a Windows and network environment.
Associate or bachelor's degree is not required but preferred.
Certifications not required but preferred.
Ability to understand procedures and instructions specific to the area of IT.
Requirements
Desktop administration, Desktop Application, Desktop deployment, Desktop Hardware, Desktop Imaging, Microsoft Windows 10
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
JOB DESCRIPTION
Under the direction of the IT Director, the IT Support Specialist performs a variety of technology support functions. They are responsible for ticket escalation and general software support, hardware (laptops, desktops, printers, and phones), and training. They are also responsible for working with vendors and resolving system issues.
ESSENTIAL DUTIES
Provide advanced technical and informational assistance to users of the client's computer systems in a timely, accurate, and courteous manner.
Assist with the installation, configuration and support of Windows-based equipment and applications in our network environment.
Assist with the setup and execution of video conferences & events.
Assist users with using Zoom, Microsoft Teams and other video and teleconference platforms.
Perform routine support on computers, printers, and other peripherals, including but not limited to connecting to wireless networks, clearing paper jams, replacing toner cartridges, relocation and/or setup of computer equipment.
Provides timely resolution of all incident tickets.
Install new software packages on Firm computers and assist users with getting started and becoming self-sufficient with firm technology.
Complete office setups and relocations as necessary.
Assist with documentation and inventory of hardware & software as necessary.
Adhere to the clients technology standards, data protection and security awareness policies and procedures.
Assist with equipment procurement for events through third parties.
Monitor depositions, meetings or similar proceedings through various virtual platforms and provide technical support as well as assisting the clients, videographers, and court reporters regarding various issues that occur.
Keep manager informed on the status of work/projects, problem areas and customer satisfaction.
Performs other duties as assigned.
SKILLS NEEDED TO BE SUCCESSFUL
Ability to communicate effectively both orally and in writing with computer users regarding problems and questions.
Excellent customer services skills and the ability to work in a challenging environment.
Knowledge of video conferencing systems and web conferencing equipment and systems.
Ability to work well in a team and independently.
Ability to understand and translate technical material for non-technical users.
Excellent organizational skills for prioritizing projects.
Thorough knowledge of Microsoft Windows and Microsoft Office Suite.
General knowledge of PC LANs and networks including Windows.
Ability to quickly learn new applications and upgrades to existing applications.
EDUCATION AND EXPERIENCE
Previous experience in the legal field is desired.
Minimum 3 years of experience in a Windows and network environment.
Associate or bachelor's degree is not required but preferred.
Certifications not required but preferred.
Ability to understand procedures and instructions specific to the area of IT.
Requirements
Desktop administration, Desktop Application, Desktop deployment, Desktop Hardware, Desktop Imaging, Microsoft Windows 10
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.