Help Desk Specialist II

Level 2 Helpdesk Technician

Contract to Hire, location- Irvine.

We are seeking a professional and customer-focused Level 2 Helpdesk Technician to provide advanced technical support for end users. This role involves troubleshooting software, hardware, and network issues, ensuring timely resolution through excellent communication and technical expertise.

Key Responsibilities:

Respond to user requests and incidents via ticketing system, phone, and email.

Provide in-depth technical support for Microsoft Windows 10/11, Microsoft Office, and various business applications.

Troubleshoot issues related to network connectivity, including printing, device configuration, and basic network communication (e.g., pinging servers or devices).

Support and troubleshoot Microsoft Teams and Office 365 applications.

Utilize Active Directory for password resets, account management, and user permissions.

Maintain a professional, courteous, and solution-oriented attitude while supporting end users.

Accurately document issues, actions, and resolutions within the ticketing system.

Qualifications & Experience:

Previous Helpdesk or Technical Support experience required.

Strong troubleshooting skills across hardware, software, and application environments.

Working knowledge of Windows 10/11, Office 365, Active Directory, and Microsoft Teams.

Understanding of basic networking concepts, including connectivity troubleshooting and print configuration.

Excellent customer service, written, and verbal communication skills.

Professional demeanor friendly, reliable, and adaptable, with a positive "can-do attitude.

Preferred Attributes:

Outgoing and approachable personality.

Ability to multitask and prioritize effectively in a fast-paced environment.

Commitment to providing an exceptional end-user experience.