Network Operations Support Technician

Job Title:
Network Operations Support Technician (2nd Shift)
Shift:
Tuesday - Saturday, 3:00 PM - 11:30 PM

Position Overview:

We are seeking a proactive and detail-oriented Network Operations Support Technician to join our Network Operations Center (NOC) team. This 2nd shift role is critical to maintaining the stability, performance, and security of our IT infrastructure. You will work closely with NOC Engineers and handle escalations from the Service Desk, ensuring timely resolution of incidents and smooth operations across platforms.

Key Responsibilities:

• Monitor and maintain all supported platforms using established procedures and tools.
• Ensure stable operating environments and optimal utilization of system resources.
• Operate and monitor console systems and peripheral equipment (e.g., printers, disk devices).
• Execute routine technical procedures including:
• Job scheduling and batch processing via Control-M.
  • User administration and access provisioning.
  • Code promotions and participation in disaster recovery exercises.
• Respond to and resolve first-level support calls from the Service Desk.
• Document procedures, incidents, and resolutions accurately and consistently.
• Escalate issues based on severity levels and follow documented protocols.

Incident Severity Protocols:

• Severity 1: Immediate escalation to on-call engineer.
• Severity 2: Follow documented procedures; escalate to on-call if unresolved.
• Severity 3: Follow procedures; no escalation required.
• Severity 4: Log ticket; no further action unless specified.

Required Skills & Experience:

• Proven experience in a Help Desk or NOC environment.
• Proficiency with:
• Windows 10, O365, Azure, Active Directory
  • Control-M, batch processing, virtual machines
  • ServiceNow or similar ticketing systems
  • SolarWinds or equivalent monitoring tools
• Familiarity with mainframe operations and enterprise job scheduling.
• Strong troubleshooting and escalation judgment.
• Excellent documentation and communication skills.

Preferred Security Tool Experience:

• Okta - Identity and access management
• SailPoint - Identity governance
• Saviynt - Cloud identity and access governance

Ideal Candidate Traits:

• Self-starter with a proactive approach to responsibilities.
• Able to work independently after training.
• Comfortable handling escalations and prioritizing tasks based on severity.
• Collaborative and communicative with cross-functional teams.

Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

' Medical, dental & vision
' Critical Illness, Accident, and Hospital
' 401(k) Retirement Plan ' Pre-tax and Roth post-tax contributions available
' Life Insurance (Voluntary Life & AD&D for the employee and dependents)
' Short and long-term disability
' Health Spending Account (HSA)
' Transportation benefits
' Employee Assistance Program
' Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in West Bend,WI.
Application Deadline
This position is anticipated to close on Jun 23, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.