SAP Support Analyst

Duration: 05 Months Contract

Job Description:

• Support & manage day to day quality management SAP support which includes system maintenance, system troubleshooting, and support tickets for various sites to enable the business.
• Quickly and effectively investigate, troubleshoot, and resolve quality management (QM) SAP issues through collaborations with 3rd party IT vendors and/or subject matter experts to enable the business. Meet SLA timelines for QM SAP tickets quickly and effectively.
• Triage QM SAP support requests that come in via QS Helpdesk Azure Dev Ops platform to appropriate colleagues to ensure all site quality systems needs are being met & provide back up support within SLA timelines.

Responsibilities:

• Proactively monitor the SM37 program, Lot linking program & table maintenance tool to make sure all jobs are running correctly and mitigate/resolve any issues that failed within QM SAP.
• Evaluate and perform testing procedures to ensure that all software break/fixes and/or enhancements meet quality system standards and provide feedback to 3rd party IT Vendors. Then develop training materials and deliver User Acceptance Training (UAT) as needed.
• Proactively maintains and supports CP Certificate of Analysis (CoA) in bound and out bound SharePoint site to meet compliance, customs requirements, and processes to ensure customers have required documentation.
• Maintain the Systems Development Lifecycle, to manage quality data processes and tools from creation to retirement.

Experience:

• Strong self-motivative skills to work independently and get tasks completed independently of much supervision.
• Willingness to ask questions or ask for help when you encounter something unfamiliar.
• Ability to effectively prioritize and manage multiple tasks simultaneously, ensuring timely and successful completion of deliverables.
• Demonstrated track record of delivering projects on time and within budget by effectively prioritizing tasks based on urgency, complexity, and client needs.
• Understand a wide variety of technical, regulatory, & procedural quality processes
• Beneficial if candidate has knowledge and experience working with ABAP, SQL, & general coding.

Skills:

• Working knowledge of SAP processes, SAP configuration, SAP QM module, quality systems applications or equivalent business applications
• Working knowledge of Microsoft products including Outlook, Excel, SharePoint.
• Possess strong self-management skills, collaborative team members, strong partnering & networking skills, & stakeholder management skills to accomplish agreed upon outcomes.

Education:

• BS/BA in Information Technology, Information Systems, Business, or agriculture or minimum 3~5 years equivalent experience and knowledge working in SAP system

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.