Overview
On Site
$33 - $33 hourly
Contract - W2
Contract - Temp
Skills
Management
Business Operations
Collaboration
Problem Management
Communication
Root Cause Analysis
Help Desk
Technical Support
ServiceNow
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Milford, CT that is seeking a Junior Problem Manager to join our team. The primary responsibility of this role is to ensure root cause analysis and implement long-term fixes for recurring issues. This position is ideal for individuals with a background in help desk or tech support, who are comfortable using ticketing systems and sending structured communications.
Key Responsibilities:
* Conduct root cause analysis for recurring issues and implement long-term fixes
* Reactively manage problems to minimize impact on business operations
* Collaborate with team members to improve problem management processes
* Provide clear and structured communication to stakeholders regarding problem status and resolutions
Team Dynamics:
* Role is more reactive in nature, focusing on root cause analysis and long-term fixes
REQUIREMENTS:
* Experience in help desk or tech support
* Strong command of language and ability to communicate effectively
* Experience using ticketing systems (ServiceNow is a plus)
* Comfortable sending structured communications
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Milford, CT that is seeking a Junior Problem Manager to join our team. The primary responsibility of this role is to ensure root cause analysis and implement long-term fixes for recurring issues. This position is ideal for individuals with a background in help desk or tech support, who are comfortable using ticketing systems and sending structured communications.
Key Responsibilities:
* Conduct root cause analysis for recurring issues and implement long-term fixes
* Reactively manage problems to minimize impact on business operations
* Collaborate with team members to improve problem management processes
* Provide clear and structured communication to stakeholders regarding problem status and resolutions
Team Dynamics:
* Role is more reactive in nature, focusing on root cause analysis and long-term fixes
REQUIREMENTS:
* Experience in help desk or tech support
* Strong command of language and ability to communicate effectively
* Experience using ticketing systems (ServiceNow is a plus)
* Comfortable sending structured communications
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.