Assist the Product Owner team

Overview

Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

JIRA

Job Details

Technical Writer

Remote



Technical Documentation (External):



- Create comprehensive and clear Texas Student Data System (TSDS) technical documentation for end users.



- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements



- Collaborate closely with the Product Owner team to gather necessary information.



- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.






Customer Outreach:



- Assist the Product Owner team with outreach to customers during peak TSDS Data Submission periods.



- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.



- Present outreach findings to the Product Owner team, management, and division leadership.



- Maintain regular communication with customers to understand their needs and concerns.






Best Practice Documentation (Internal):



- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.



- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.



- Train and support team members on the new practices, creating internal documentation to ensure proficiency.


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