Director, IT Product Management | Digital Workplace

Job Description Summary
Note: This position will follow our hybrid work model, we expect the selected candidate to be in office 50% of the total number of business days in a given month in the St. Petersburg, FL Corporate Office.

Job Description

Are you passionate about new technology that enhances the daily lives of its users? Raymond James is currently seeking a Director, Technology, with experience in Product Management and Financial Services background. You will be part of the Digital Workplace product team, a driving force behind the digital experience transformation at Raymond James. This team provides enterprise third-party applications to improve associates' collaboration and productivity in the digital era. In this role, you will regularly collaborate with IT senior leadership, the Chief Information Security Officer (CISO), financial advisors, and business stakeholders across the organization to advance capability development and improve client experience. The Director position involves leading a team of IT professionals and coordinating product development with a global team of engineering and operations resources.

This position is responsible for overseeing Product Management related to enterprise endpoint devices and management technology throughout the Raymond James enterprise. In-depth knowledge of Information Security and Privacy principles, and particular technologies in the product space, such as Windows and Mac OS, Virtualization, Mobile Device Management, and Enterprise Browser, is preferred. In addition to managing products, the candidate will oversee PCG relationship management for all Digital Workplace technologies. This includes establishing strong communication lines across the PCG business and Information Security teams and educating customers on Digital Workplace products through formal presentations and conference events.

Essential Duties and Responsibilities:

• Drives IT solutions to ensure they meet the business needs to be balanced with a pragmatic and integrated approach to the design of technical solutions. Able to weigh alternatives, develop approaches, and balance conflicting needs.
• Manages team responsible for Product Management of enterprise endpoint devices and management technologies, current leading products include Windows/Mac OS, Citrix, Microsoft Intune, Microsoft Purview, and Island Enterprise Browser.
• Frequently in collaboration with device engineering and Information Security and Privacy teams to develop and maintain project schedules, if no project manager is assigned the Director serves as the lead project manager to oversee the onboarding, rollout, and adoption of new products or features within assigned product space.
• Delivers strategic thinking to IT investments to ensure all requirements including customer, security, and regulatory are achieved.
• Own the product roadmaps and ensure alignment with strategic goals.
• Leads projects to successful completion as defined by predetermined project success criteria, including those established by the business, capital expenditure, and budget requirements.
• Influences/determines the prioritization of business unit technology projects, optimal project structure, and project administration to ensure strategic business objectives are met, and risk is managed.
• Conduct competitive analysis and maintain awareness of the market landscape.
• Responsible for workforce management to accurately capture IT resource capacity involving resources (internal and/or external), processes, and practices.
• Remains current on key technology, business, and industry trends.
• Responsible for budget and annual goals and objectives; holds the organization accountable for attaining goals and objectives.
• Performs other duties and responsibilities as assigned.

Experience and Skills:

• Minimum of a Bachelor's degree in Computer Science, MIS or related degree and ten (10) years of relevant experience including management or leadership experience or an equivalent combination of education, training and experience.
• Presentation Skills: Delivers clear, compelling presentations tailored to the audience, using storytelling and visuals to influence decisions and drive engagement.
• Strategic Mindset & Innovation: Ability to develop and articulate product strategy, challenge the status quo, and create competitive advantage.
• Leadership & Influence: Lead with limited direction, influence across teams, and manage stakeholders effectively.
• Communication & Collaboration: Strong interpersonal skills, persuasive communication, and the ability to build constructive relationships.
• Analytical & Problem Solving: Manage complexity, think creatively, and express complex ideas clearly.
• Accountability & Ownership: High level of responsibility for outcomes and readiness to champion change.

Required:

• Experience with at least ten (10) years of leading and managing IT projects.
• Candidate must be very organized and detailed-oriented with strong communication skills.
• Considerable experience presenting to C-Level executives and business stakeholders' audiences of all sizes.
• Track record of recruiting, motivating and developing an effective team.
• Financial Services experience.
• Project management methodologies.

Preferred:

• Product Management background; requirements gathering, rollout and organizational change management strategies, communication and adoption tactics.
• Experience in business relationship management role.
• Product management methodologies.
• Agile and Hybrid development methodologies.
• Considerable experience with device endpoint and management technologies.
• Experience leading digital transformation efforts and implementing SaaS solutions.
• Information Security background; Enterprise and SMB Cybersecurity principals.

Licenses/Certifications:

• PMP Certification preferred.
• Lean/Six Sigma certifications preferred.
• SIE/Series 7 certifications preferred

Education
Bachelor's: Computer and Information Science, Bachelor's: Information Technology, High School (HS) (Required)

Work Experience
Manager Experience - 6 to 10 years

Certifications

Travel
Less than 25%

Workstyle
Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.