Overview
On Site
$60-70/hr DOE
Accepts corp to corp applications
Contract - W2
Skills
IT service management
OS X
Virtual team
Customer service
English
Time management
Multitasking
Problem solving
Computer networking
Information systems
Technical Support
Knowledge base
Customer focus
Motivation
Adaptability
FOCUS
Computer hardware
iOS development
Customer relationship management
Cisco
Cisco Certifications
Job Details
Our direct client is looking for a HelpLine Tier 1 Support agent based out of the Elk Grove area Onsite.
Title: HelpLine Tier 1 SupportLocation: Elk Grove, CAWork Type: 5 day s a week -On-site(NO REMOTE)Duration: 12 months +
W2/C2C resumes to
Key Qualifications
* Motivation and ability to work as part of a distributed team
* Good interpersonal communications and customer service skills
* Excellent English-language oral and written communications skills
* Excellent telephone and email etiquette
* Excellent time management and multi-tasking skills
* Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
* Ability to maintain composure and customer-service focus in stressful situations
* Strong troubleshooting and problem resolution skills
* Conceptual understanding of IP networking and basic network troubleshooting skills
* Conceptual understanding of multi-tiered and web-based information systems architecture
* Experience providing hardware and software technical support for iOS devices
* Experience using an IT service management or CRM system for tracking
technical support cases
* Experience using a knowledge base system
Preferred Skills
* Cisco CCNA certification or working towards certification
Skill Sets
Customer Focus- At least 1 year Is Required
Mac OS X - At least 1 year Is Required
iOS - At least 1 year Is Required
Problem Solving - At least 1 year Is Required
Empathy - At least 1 year Is Required
Time Management- At least 1 year Is Required