Overview
Remote
On Site
$72.00 - $82.50 hourly
Contract - W2
Contract - Temp
Skills
Attention To Detail
Customer Experience
Reporting
Dashboard
JIRA
Project Documentation
Presentations
Leadership
Management
Workflow
Regulatory Compliance
Functional Requirements
Project Management
Medical Devices
Product Development
Communication
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Collaboration
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Acton, MA that is seeking a Project Manager - Customer Experience Programs.
Summary:
We are seeking a self-motivated and detail-oriented Project Manager to lead cross-functional initiatives within a dynamic Customer Experience (CX) team. This role is responsible for managing programs from concept through execution, ensuring timely delivery and alignment with strategic goals.
Key Responsibilities:
* Collaborate with Program Managers to drive all phases of development, from concept through design transfer
* Plan and track project performance against short- and long-term goals
* Ensure projects remain within scope and on schedule
* Maintain standard project templates and reporting tools (e.g., scorecards, dashboards, JIRA, SharePoint)
* Manage a centralized site for project documentation and user access
* Prepare project summary reports and track project plans
* Support the preparation of regular status presentations to leadership
* Coordinate meetings, agendas, minutes, and action items
* Route and manage approval workflows
* Ensure compliance with applicable regulatory standards, quality requirements, and corporate policies
REQUIREMENTS:
* Bachelor's degree required
* 3-5 years of project management experience in a technical discipline
* Familiarity with U.S. and international medical device and drug delivery regulations
* Understanding of product development lifecycles, including software and/or disposable development
* Strong organizational and communication skills (written and verbal)
* Proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint, Project)
* Comfortable working in a fast-paced, growth-oriented environment
* Ability to collaborate effectively across teams and foster a cooperative work environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Acton, MA that is seeking a Project Manager - Customer Experience Programs.
Summary:
We are seeking a self-motivated and detail-oriented Project Manager to lead cross-functional initiatives within a dynamic Customer Experience (CX) team. This role is responsible for managing programs from concept through execution, ensuring timely delivery and alignment with strategic goals.
Key Responsibilities:
* Collaborate with Program Managers to drive all phases of development, from concept through design transfer
* Plan and track project performance against short- and long-term goals
* Ensure projects remain within scope and on schedule
* Maintain standard project templates and reporting tools (e.g., scorecards, dashboards, JIRA, SharePoint)
* Manage a centralized site for project documentation and user access
* Prepare project summary reports and track project plans
* Support the preparation of regular status presentations to leadership
* Coordinate meetings, agendas, minutes, and action items
* Route and manage approval workflows
* Ensure compliance with applicable regulatory standards, quality requirements, and corporate policies
REQUIREMENTS:
* Bachelor's degree required
* 3-5 years of project management experience in a technical discipline
* Familiarity with U.S. and international medical device and drug delivery regulations
* Understanding of product development lifecycles, including software and/or disposable development
* Strong organizational and communication skills (written and verbal)
* Proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint, Project)
* Comfortable working in a fast-paced, growth-oriented environment
* Ability to collaborate effectively across teams and foster a cooperative work environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.