Overview
On Site
Hybrid
Depends on Experience
Full Time
Skills
Operational Excellence
Business Process
Customer Service
Data Analysis
Operational Efficiency
Reporting
Policies and Procedures
Process Improvement
Energy
Partnership
Customer Facing
Project Coordination
Communication
Focus Groups
Emerging Technologies
Business Data
Microsoft Excel
Data Visualization
Tableau
Microsoft Power BI
Analytical Skill
Root Cause Analysis
Management
Articulate
Project Management
Process Flow
Customer Experience
Ad Hoc Reporting
Retail
Marketing
Retail Operations
Collaboration
Teamwork
Effective Communication
Military
Job Details
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
The Analyst III position is designed for a proactive and strategic professional to drive operational excellence by integrating and optimizing business processes. This role is responsible for designing and implementing methodologies to ensure seamless cross-functional collaboration, enhancing customer experiences through data-driven insights, and identifying opportunities for process improvement. The Analyst III must be adept at assessing the tactical aspects of business / customer operations through data analysis (structured / unstructured), customer feedback analysis, identifying trends and opportunities and working collaboratively to implement solutions that result in improved customer experiences and operational efficiencies.
Job Description
Key Roles & Responsibilities:
Work independently to extract and analyze data and customer feedback to identify and implement solutions to enhance the customer experience, while improving operational efficiency through reduced customer escalations
Design and implement reporting solutions that measure the integration of process improvements and their impact to customer experiences and operational effectiveness
Monitor and assess day-to-day related issues to ensure business practices, policies and procedures are executed in an effective manner
Identify process improvements to enhance the Retail Energy effectiveness and efficiency
Support development of departmental and company processes & procedures
Resolve reported issues in a timely and decisive manner
Build and maintain effective partnerships with various departments to align efforts and achieve goals
Develop, implement, publish, and present regular and ad hoc reports timely and accurately
Education, Experience, and Skill Requirements
Key Metrics
Improved customer experience for Vistra Retail
Optimize processes to drive efficiencies and reductions in customer escalations
Timely and accurate creation of regular and ad hoc reporting
Contributory responsibility for the achievement of Vistra Retail customer complaint goals
Job Family
Marketing
Company
Vistra Retail Operations Company
Locations
Irving, Texas
Texas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at to make a request.
Job Summary
The Analyst III position is designed for a proactive and strategic professional to drive operational excellence by integrating and optimizing business processes. This role is responsible for designing and implementing methodologies to ensure seamless cross-functional collaboration, enhancing customer experiences through data-driven insights, and identifying opportunities for process improvement. The Analyst III must be adept at assessing the tactical aspects of business / customer operations through data analysis (structured / unstructured), customer feedback analysis, identifying trends and opportunities and working collaboratively to implement solutions that result in improved customer experiences and operational efficiencies.
Job Description
Key Roles & Responsibilities:
Work independently to extract and analyze data and customer feedback to identify and implement solutions to enhance the customer experience, while improving operational efficiency through reduced customer escalations
Design and implement reporting solutions that measure the integration of process improvements and their impact to customer experiences and operational effectiveness
Monitor and assess day-to-day related issues to ensure business practices, policies and procedures are executed in an effective manner
Identify process improvements to enhance the Retail Energy effectiveness and efficiency
Support development of departmental and company processes & procedures
Resolve reported issues in a timely and decisive manner
Build and maintain effective partnerships with various departments to align efforts and achieve goals
Develop, implement, publish, and present regular and ad hoc reports timely and accurately
Education, Experience, and Skill Requirements
- 3-5+ years of related work experience
1-2 years experience with customer facing and project coordination/mgt methods required
2-4+ years developing and analyzing large-scale customer information system or processes
Excellent communication and teamwork skills with both internal and external customers
Able to effectively contribute to and lead small work groups, process teams and focus groups
Working knowledge of emerging technologies to effectively aggregate/analyze critical business data, identifying trends and improvement opportunities
Advanced Skill in using Excel and other MS Office products
Experience with data visualization tools required (e.g., Tableau, Power BI, etc.)
Strong analytical skills, including root cause analysis
Ability to understand and interpret data to extract valuable insights, identify trends, and drive business decisions, provide actionable insights to management and stakeholders
Ability to clearly articulate findings and recommendations to both technical and non-technical audiences
Excellent Project Management skills
Skill in developing process flows
High School diploma or equivalent required
Key Metrics
Improved customer experience for Vistra Retail
Optimize processes to drive efficiencies and reductions in customer escalations
Timely and accurate creation of regular and ad hoc reporting
Contributory responsibility for the achievement of Vistra Retail customer complaint goals
Job Family
Marketing
Company
Vistra Retail Operations Company
Locations
Irving, Texas
Texas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at to make a request.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.