ServiceNow HAM business analyst

Position Overview: We are seeking a highly skilled and experienced Business Analyst with 5+ years of hands-on ServiceNow experience, specifically in Hardware Asset Management (HAM). The ideal candidate will have a proven track record of designing, building, and rolling out HAM use cases, as well as a deep understanding of HAM architecture within the ServiceNow platform.

Key Responsibilities:
? HAM Strategy & Architecture
? Lead the design and architecture of ServiceNow HAM solutions aligned with business goals.
? Define and document HAM data models, lifecycle processes, and integration points.
? Collaborate with technical architects to ensure scalable and maintainable HAM implementations.
? Use Case Development & Implementation
? Gather and analyze business requirements to develop HAM use cases.
? Translate business needs into functional specifications and workflows.
? Configure and customize HAM modules to support asset lifecycle management, procurement, inventory, and disposal.
? Stakeholder Engagement
? Work closely with IT, procurement, finance, and operations teams to understand asset management needs.
? Facilitate workshops and meetings to drive consensus and solution adoption.
? Provide training and support to end-users and stakeholders.
? Process Optimization & Governance
? Identify opportunities to improve asset tracking, compliance, and cost control.
? Establish governance frameworks and best practices for HAM.
? Monitor and report on HAM KPIs and metrics.
? Documentation & Reporting
? Create detailed documentation including business requirements, process flows, and user guides.
? Develop reports and dashboards to provide visibility into asset data and performance.

Required Qualifications:
? 5+ years of experience with ServiceNow, with a strong focus on Hardware Asset Management (HAM).
? Proven experience in designing, building, and rolling out HAM use cases.
? Deep understanding of HAM architecture, including data models, lifecycle workflows, and integrations.
? Strong analytical and problem-solving skills.
? Excellent communication and stakeholder management abilities.
? Experience with ITIL processes and asset lifecycle management.

Preferred Qualifications:
? ServiceNow Certified Implementation Specialist (Preferred Not Required) ? HAM or equivalent.
? Experience with other ServiceNow modules such as SAM, CMDB, or ITSM.
? Familiarity with scripting and automation within ServiceNow.
? Background in enterprise IT environments or consulting.
? Previously worked in an agile environment
? Has used/worked with Jira ticketing platform


Benefits:

York Solutions Offers a generous benefits package for eligible full-time employees:

• BCBS Medical with 3 Plans to choose from (PPO and High deductible PPO plans with Health Savings Program)
  
• Delta Dental plan with 2 free cleanings and insurance discounts
  
• Eye Med Vision with annual check-ups and discounts on lens
  
• Life and Accidental Death Insurance paid by company
  
• John Hancock 401(k) Retirement Plan with discretionary company match
  
• Voluntary Insurance programs such as: Hospital Indemnity, Identity Protection, Legal Insurance, Long Term Care, and Pet Insurance.
  
• Flexible work environment with some remote working opportunities
  
• Strong fun and teamwork environment
  
• Learning, development, and career growth