Overview
Remote
On Site
$17.97 - $23.52 hourly
Contract - W2
Contract - Temp
Skills
Customer Relationship Management (CRM)
Issue Tracking
Printers
Reporting
Print Servers
Technical Support
Research
Printing
Evaluation
Testing
Customer Satisfaction
Management
Active Listening
Conflict Resolution
Problem Solving
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce is immediately adding a full-time Technical Support Specialist in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Williamsburg, VA.
Duties:
* Technical Support Specialist will respond to common service, product, technical, and customer-relations questions
* Monitor & resolve service tickets for printing related incidents and problems
* Initiate Device related trouble tickets into the customer supplied ticketing system
* Install and setup printers and apply customer configurations
* Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices
* Troubleshoot and resolve print server and print queue issues
* As a Technical Support Specialist, you will perform device and fleet usage analysis
* Perform research related to printing related issues
* Assist with the evaluation, testing, and creation of configuration templates of new devices
* Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met
REQUIREMENTS:
* Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired
* Basic knowledge of Company products and services offerings
* Communicate effectively to technical level and first-level management within an organization
* Active listening skills and ability to adjust messages to audience level
* Problem-solving skills (proactive, reactive and creative based on clearly defined procedures
* Conceptual understanding of IT environments
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is immediately adding a full-time Technical Support Specialist in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Williamsburg, VA.
Duties:
* Technical Support Specialist will respond to common service, product, technical, and customer-relations questions
* Monitor & resolve service tickets for printing related incidents and problems
* Initiate Device related trouble tickets into the customer supplied ticketing system
* Install and setup printers and apply customer configurations
* Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices
* Troubleshoot and resolve print server and print queue issues
* As a Technical Support Specialist, you will perform device and fleet usage analysis
* Perform research related to printing related issues
* Assist with the evaluation, testing, and creation of configuration templates of new devices
* Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met
REQUIREMENTS:
* Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired
* Basic knowledge of Company products and services offerings
* Communicate effectively to technical level and first-level management within an organization
* Active listening skills and ability to adjust messages to audience level
* Problem-solving skills (proactive, reactive and creative based on clearly defined procedures
* Conceptual understanding of IT environments
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.