Platform Support Engineer

We are seeking a highly skilled Platform Support Engineer to ensure seamless operation of our Wealth and Investment Business Applications. This role is critical in maintaining Application System availability, monitoring performance, and solving Production Issues ensuring stability. The successful candidate will play a key role in Incident management, Change & Release management, ensuring the platform meets Service Level Agreements (SLAs) and operates efficiently.

In this role, you will:

• Provide Production Support and be responsible for solving all Production Incidents. You may work in shifts as situations demand & provide on-call support during weekend/holidays. Required to be on 24x7 standby support & taking responsibility to maintain high availability of systems & applications.
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals.
• Perform Business Continuity/Disaster Recovery Testing and Validations.
• Be able to work effectively with cross-functional teams, build relationships with stakeholders & Vendors, and drive consensus on solutions.
• Ability to drive Vendor Changes and ensure all Testing is done and Changes are implemented on time with no Issues.
• Coordinate various Testing efforts with multiple affected Application SMEs and Vendors and act as an escalation point, provide guidance and direction to less experienced staff.
• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments.
• Review moderately complex technical changes that require an in-depth evaluation of Program Code and procedures.

Required Qualifications:

• 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Hands-on experience with ServiceNow for ITSM processes (incident, change, and problem management).
• Solid knowledge of mainframe environments (e.g., COBOL, JCL, DB2, CICS, CHANGEMAN, NDM) and API integrations (REST/SOAP).
• Good communication skills and ability to drive adoption of enterprise capabilities, tools, and innovation improving availability in a multi-app ecosystem by evolving observability, monitoring, logging, synthetic monitoring. Exposure to SRE Concepts and Tools - especially Observability and Automation tools (Splunk, AppDynamics, SiteScope, Thousand Eyes etc).
• Experience in SDLC and Agile tools such as JIRA, SharePoint, Confluence etc.