Overview
Skills
Job Details
About this Position:
Objectives:
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System Enhancement and Maintenance: Continuously improve the Salesforce environment to meet evolving operational requirements and adopt the latest industry best practices.
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Innovation and Modernization: Introduce new features, functionalities, and technologies to enhance user experience and system capabilities, including mobile access, analytics, and AI-driven solutions.
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Performance Optimization: Ensure high availability, reliability, and optimal performance of the Salesforce platform, addressing any technical issues promptly.
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User Support and Training: Provide comprehensive support to end-users, including troubleshooting, helpdesk services, and training programs to improve user adoption and proficiency.
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Change Management: Implement effective change management processes to handle updates, upgrades, and system changes with minimal disruption to operations.
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Security and Compliance Assurance: Maintain stringent security measures to protect sensitive data, ensuring compliance with all relevant federal and DoD regulations.
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Data Management and Integration: Enhance data quality, implement data governance practices, and support seamless integration with internal and external systems.
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Scalability and Flexibility: Ensure the Salesforce environment can scale to meet future demands and is flexible enough to adapt to new requirements.
Anticipated Challenges:
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Legacy System Integration: Integrating Salesforce with legacy systems that may have compatibility issues or limited support.
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Resource Constraints: Managing system enhancements and support within budgetary and personnel constraints.
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Regulatory Compliance: Keeping abreast of changing regulations and ensuring continuous compliance in a highly regulated environment.
Required Qualifications:
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Salesforce development experience.
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Salesforce Platform Developer I/II Certification.
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Hands-on expertise with Apex, Lightning Web Components, Visualforce, SOQL, and Flows.
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Strong understanding of Salesforce integration tools (APIs, middleware, Data Loader).
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Experience implementing Agile/SDLC methodologies.