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Apex
Oracle Application Express
Job Details
Job#: 2089024
Job Description:
***If interested in the opportunity below please email a copy of your resume to ***
Position: System Performance Engineer III
Location: Whites Creek, TN or Charlotte, NC
Onsite Requirement: Hybrid
12 Month initial contract, potential to extend up to 30 months
Description:
What you'll be doing...
Customers expect our networks to perform at a high level all the time. That's where you come in. You will investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers. The work you'll be doing will directly impact customer satisfaction and help keep us ahead of the competition.
* Evaluating service performance trends and isolating root causes of impacted services.
* Performing testing and analyses of relevant key performance indicators.
* Coordinating technical investigations and testing with appropriate regional, area and HQ functions.
* Providing technical analysis, troubleshooting, and training assistance to markets and regions as requested.
* Optimizing networks using traditional and innovative means.
* Investigating and resolving customer complaints regarding service.
What we're looking for...
You have a strong customer service orientation. You like to take ownership of an issue and resolve it successfully. You are able to understand and evaluate a complex problem and present solutions. You work well independently as well as effectively with diverse business teams and vendors to implement solutions.
You'll need to have:
* Bachelor's degree or five or more years of work experience.
* Five or more years of relevant experience required, demonstrated through work experience and/or military experience
* Willingness to travel up to approximately 50% of the time.
* Expertise of LTE and 5G, including VoLTE and RAN networks.
Additional Job Description:
Develops solutions to identified issues and works with internal teams to implement the changes into the network. Monitors the companys radio network and resolves issues that cause reduced performance. Develops methodologies for monitoring and troubleshooting the network.
* Monitor and analyze the network, identifying areas that fail to meet KPIs established by the business.
* Develop solutions to network performance issues in order to improve the overall networks performance and associated metrics.
* Develop methodologies for monitoring and troubleshooting the network to more efficiently capture performance concerns before becoming an issues for our customers.
* Partner with internal teams to develop and deploy solutions into the network.
* Perform tests on the networks performance to verify the successful deployment of network solutions.
* Some evening and weekend work may be required.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
***If interested in the opportunity below please email a copy of your resume to ***
Position: System Performance Engineer III
Location: Whites Creek, TN or Charlotte, NC
Onsite Requirement: Hybrid
12 Month initial contract, potential to extend up to 30 months
Description:
What you'll be doing...
Customers expect our networks to perform at a high level all the time. That's where you come in. You will investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers. The work you'll be doing will directly impact customer satisfaction and help keep us ahead of the competition.
* Evaluating service performance trends and isolating root causes of impacted services.
* Performing testing and analyses of relevant key performance indicators.
* Coordinating technical investigations and testing with appropriate regional, area and HQ functions.
* Providing technical analysis, troubleshooting, and training assistance to markets and regions as requested.
* Optimizing networks using traditional and innovative means.
* Investigating and resolving customer complaints regarding service.
What we're looking for...
You have a strong customer service orientation. You like to take ownership of an issue and resolve it successfully. You are able to understand and evaluate a complex problem and present solutions. You work well independently as well as effectively with diverse business teams and vendors to implement solutions.
You'll need to have:
* Bachelor's degree or five or more years of work experience.
* Five or more years of relevant experience required, demonstrated through work experience and/or military experience
* Willingness to travel up to approximately 50% of the time.
* Expertise of LTE and 5G, including VoLTE and RAN networks.
Additional Job Description:
Develops solutions to identified issues and works with internal teams to implement the changes into the network. Monitors the companys radio network and resolves issues that cause reduced performance. Develops methodologies for monitoring and troubleshooting the network.
* Monitor and analyze the network, identifying areas that fail to meet KPIs established by the business.
* Develop solutions to network performance issues in order to improve the overall networks performance and associated metrics.
* Develop methodologies for monitoring and troubleshooting the network to more efficiently capture performance concerns before becoming an issues for our customers.
* Partner with internal teams to develop and deploy solutions into the network.
* Perform tests on the networks performance to verify the successful deployment of network solutions.
* Some evening and weekend work may be required.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.