Reasonable Accommodation Analyst - Remote

Title: Reasonable Accommodation Analyst - Remote

Mandatory skills:

Reasonable Accommodation,
confidential information, sensitive information,
customer service,
case management,
ADA, ADAAA, FMLA,
Microsoft applications, Word, Excel, Outlook,
accommodation requests, accommodation process, accommodation cases,
track requests, tracking tools, compliant handling,
documentation, review, compliance, calls, records, organization

Description:

Duties:

Key Responsibilities:
Serve as the initial point of contact for colleagues and leaders regarding new accommodation requests.
Obtain, review, and manage documentation related to accommodation needs in a timely and confidential manner.
Respond to inquiries related to accommodation requests with a focus on empathy, accuracy, and compliance.
Make and receive calls to provide status updates, follow-ups, and education about the process.
Maintain detailed records and track requests using internal case management systems and tracking tools.
Ensure timely and appropriate documentation throughout the accommodation process.
Partner with internal teams to ensure consistent, fair, and legally compliant handling of accommodation cases.

Experience:

Required Qualifications:
1+ years of experience working with highly confidential and sensitive information
1+ years of experience partnering effectively with colleagues at all levels of the organization
1+ years of experience handling conflict situations in rational and constructive manner
1+ years of customer service experience

Preferred Qualifications:
Able to manage high volume of work in a fast-paced environment
Familiarity with ADA/ADAAA and FMLA
Experience with case management
Computer skills: Microsoft applications such as Word, Excel and Outlook

Education:
High school / GED required
Preferred Bachelors degree or equivalent experience required

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008