Overview
On Site
USD 60,000.00 - 70,000.00 per year
Full Time
Skills
Active Directory
Technical Support
Remote Support
Point of sale
Operating systems
Computer hardware
Configuration Management
Microsoft Office
Customer support
Online training
Management
Network
Documentation
Training
Communication
Teamwork
Citrix
Dell
Information retrieval
Finance
Accounting
Marketing
Creativity
Legal
Artificial intelligence
Insurance
.NET
Job Details
Description
We are offering an exciting opportunity for a Desktop Support Analyst, based in Columbus, Ohio. The role involves managing the needs of our associates regarding service and product inquiries, undertaking tasks on-site and remotely, and keeping up-to-date with new technologies. This role provides support during non-standard hours, including weekends
Responsibilities:
Answer, evaluate, and prioritize requests from associates having questions or experiencing problems with a service or products
Undertake both on-site and remote tasks for store locations encompassing POS system management, workstation deployments, and network configurations
Conduct technical repairs, troubleshoot desktop operating system failures, and maintain meticulous documentation adhering to established protocols
Stay updated with new technologies, industry certifications, and continuous training
Travel to store locations as needed
Demonstrate strong listening skills to interpret and address a store or associate request
Be resourceful and able to take initiative in a dynamic environment
Possess strong written and oral communication skills
Be willing to gain certification on IT products, software, and hardware systems
Must be self-motivated and demonstrate a commitment to teamwork
Proficient in Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support.
Requirements
Expertise in Microsoft suite of products is required
Proficiency in Active Directory is crucial
Strong understanding of Computer Hardware is needed
Experience in Configuration Management is required
Skilled in Deployments is necessary
Deskside Support experience is essential
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering an exciting opportunity for a Desktop Support Analyst, based in Columbus, Ohio. The role involves managing the needs of our associates regarding service and product inquiries, undertaking tasks on-site and remotely, and keeping up-to-date with new technologies. This role provides support during non-standard hours, including weekends
Responsibilities:
Answer, evaluate, and prioritize requests from associates having questions or experiencing problems with a service or products
Undertake both on-site and remote tasks for store locations encompassing POS system management, workstation deployments, and network configurations
Conduct technical repairs, troubleshoot desktop operating system failures, and maintain meticulous documentation adhering to established protocols
Stay updated with new technologies, industry certifications, and continuous training
Travel to store locations as needed
Demonstrate strong listening skills to interpret and address a store or associate request
Be resourceful and able to take initiative in a dynamic environment
Possess strong written and oral communication skills
Be willing to gain certification on IT products, software, and hardware systems
Must be self-motivated and demonstrate a commitment to teamwork
Proficient in Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments, Deskside Support.
Requirements
Expertise in Microsoft suite of products is required
Proficiency in Active Directory is crucial
Strong understanding of Computer Hardware is needed
Experience in Configuration Management is required
Skilled in Deployments is necessary
Deskside Support experience is essential
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.