Site Merchandising Specialist

  • Bentonville, AR
  • Posted 60+ days ago | Updated 10 hours ago


On Site
Full Time


Augmented reality
Customer focus
Operational excellence
Continuous improvement
Issue resolution
Customer experience
Business marketing
Microsoft Office
Microsoft Excel
Pivot table
Cross-functional team
Electronic commerce
IT service management
Oracle Application Express

Job Details

Job#: 2025377

Job Description:

Apex Systems is looking for a Site Merchandising Specialist for one of our largest clients in Bentonville, AR. This position will be Hybrid. If you are looking for an exciting contract opportunity here in the Northwest Arkansas please apply!
Youll sweep us off our feet if:
You understand what customers need from site experience and bring customer focus to everything you do, inspiring others to do the same.
Youre a self-starter, ambitious and resourceful, and can work effectively with minimal direction.
You use data and insights to make informed and impactful decisions.
You get stuff done and have an incredible focus on operational excellence, making processes run more efficiently and displaying a sense of urgency around action, accuracy and feedback.
Youre a problem solver, who sees yes as the answer and is creative about breaking down barriers.
Youre an effective communicator, who can disseminate information clearly to audiences of all backgrounds and levels.
You follow through on all outstanding tasks. You take pride in your work and make sure to not leave any issue without a resolution or by finding the right support to solve.
You will make an impact by:
Collaboration: Collaborating with cross-functional teams across the organization to investigate and recommend solutions to partner questions and issues.
Continuous Improvement and Support Strategy: Performing in-depth ongoing analysis of partner operations to track performance, identifying inefficiencies and inform product and tools roadmap; Determining areas of improvement for partner operations and related tools and systems; Identifying and analyzing trends to identify root cause of medium to high complexity issues; Developing recommendations for solutions and proposes implementation plans for proposed solutions.
Partner Support and Resolution: Providing second-level and/or executive escalation support by collaborating with both internal and external partners to identify issue root causes, determining solutions and ensuring issue resolution for medium to high complexity issues; regularly coordinating with cross functional teams to ensure issue resolution; Tracking and managing tickets to ensure timely and agreed upon resolutions; promptly escalating unresolved tickets.
Identifying opportunities to improve site experience, augment operations and enhance data delivery - Youll dive deep into business problems and create recommendations for internal stakeholders to enhance customer experience, optimize processes and increase traffic, sales & conversion.
Possess knowledge around on-site metrics and ways to drive change - youll be a key member of the team in supporting business decisions in the moment and for future ways of working.
Minimum Qualification:
Bachelor degree in a related field or equivalent experience in Business, Marketing or related field.
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); experience with VLOOKUPs and Pivot tables is required
Adaptable and demonstrates initiative in a fast-paced environment with competing priorities
Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
Experience in any combination of retail and omni-channel operations, or eCommerce logistics is a PLUS

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Apex Systems