Overview
Skills
Job Details
Telework is available, but the candidate must be within the Greater Harrisburg Area. There will be on-site work required in Harrisburg, so anyone that is more than an hour away will not be considered.
***This requisition will feature first round interviews via Teams.***
***This position contains a Pennsylvania residency requirement. Submit only local candidates residing within the Greater Harrisburg, PA Area. Non-local candidates will not be considered. Please truthfully specify where the candidate resides in the candidate's Summary of Qualifications under the details tab.***
***This requisition's current PO is funded through 6/NA/26, so use that date in the RTR. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/26-6/30/27.***
***Start date for this position is as soon as possible.***
JOB LOCATION:
Part-time telework, which can be discussed during the interview process, is an option for this position, as is working from a structured office setting at an approved Commonwealth-owned facility in Harrisburg, PA. Occasional attendance at various meetings, conferences, and training sessions, as well as overnight travel, may be required.
*** Only candidates currently residing within the Greater Harrisburg Area will be considered for this position. ***
POSITION PURPOSE:
This position is with the Edge Networking team within the Bureau of Infrastructure under the Pennsylvania Office of Administration (OA). The purpose of this position is to provide network support to edge networks for assigned agencies within the Commonwealth of Pennsylvania.
POSITION REQUIREMENTS:
The selected candidate will be responsible for providing technical support for planning, designing, maintaining, and integrating local and wide area network infrastructure and will have input into the edge networking architecture deployed throughout the Enterprise. The selected candidate must be able to communicate well and needs to be a highly technical and eager individual with numerous years of experience in a large environment.
CCNA and CCNP certificates or higher are preferred, but candidates with demonstrable levels of commensurate hands-on experience will be considered.
DESCRIPTION OF DUTIES:
Installs, configures, maintains, and manages network infrastructure consisting primarily of switches, routers, firewalls, SD-WAN edge appliances, wireless infrastructure, cellular-based appliances, and all associated hardware and software.
Performs network management functions utilizing various industry tools to monitor, test, verify, troubleshoot, and resolve complex network problems by working with users, service providers, business partners, and others to resolve problems.
Assists in the planning and design of LAN/WAN network architecture including:
Network bandwidth analysis and capacity planning.
Detailed specifications and schematic engineering drawings for network enhancements and modifications.
Assists in the execution of planned deployments and upgrades and supports change management efforts within the edge networking group.
Coordinates change management efforts with agency and other edge networking teams.
Participates in Service Now and Remedy trouble ticket resolution and reporting.
Ensures that assigned edge networking trouble tickets or incidents follow established processes and are fully documented within Service Now.
Assists with tier 2 support for widespread events/ incidents to customers and other networking teams as needed.
Proactively identifies and troubleshoots issues related to complex network problems and works them to resolution, including communication to other networking teams.
Participates with Edge Networking teams in the evaluation of, and makes recommendations on, new and emerging technologies as part of the ongoing hardware refresh cycles.
Evaluates current and future network needs and prepares technical solutions and recommendations.
Reviews the development of configuration standards.
Assists in the design of highly complex networks as well as makes recommendations to optimize the edge network for maximum efficiency.
Ensures that all existing and new networks meet or exceed the security requirements set forth by OA.
Assists in the creation of Visio diagrams of the edge network to document new and existing network elements, especially those deemed specialty/ field networks.
Maintains documentation for the configuration of network components including setup, installation, and overall deployment of network hardware and software.
Supports remote IT staff with network-related issues and deployments.
Supports agency operations staff and business partners with network-related issues as needed.
Communicates effectively both verbally and in writing with other employees, vendors, and business partners.
Maintains an understanding of various routing protocols.
Maintains a working knowledge of network monitoring tools and automation.
Performs other duties as required.
ADA REQUIREMENTS:
Equipment in use in Job Performance: Personal Computers, servers, network components, telephones, calculator, copy machines, printers, faxes, cell phones and common writing devices. Must be able to lift 50 pounds. Must be able to work from a step ladder.
DECISION MAKING:
Appropriately manages time and engages other edge networking teams as needed or required. Overall performance of the network team and availability/performance of the network and customer satisfaction are factors used to determine level of success.
ESSENTIAL FUNCTIONS
1. Obtain and maintain CJIS clearances
2. Operate telephones/cell phones
3. Operate a PC and peripherals/ servers and network components
4. Operate motor vehicles and maintain a valid PA driver's license
5. Excellent oral and written communications skills using the English language
6. Read and comprehend technical literature
7. Lift equipment up to 40 pounds
8. Ability to assess issues/problems and make appropriate decisions for resolution
9. Stay current with new and emerging network-related trends and technologies
10. Provide outstanding customer service
Network Switching required 4-5 years
Network Routing required 3-4 years
CCNA desired 2-3 years
CCNP beneficial 1-3 years
SD-WAN beneficial 2 years
Required/Desired Skills| Skill | Required /Desired | Amount of exp required in years | Candidate Experience |
|---|---|---|---|
| Network Switching | Required | 4 | |
| Network Routing | Required | 3 | |
| CCNA | Desired | 2 | |
| SD-WAN | Nice to have | 2 | |
| CCNP | Nice to have | 1 |
| No. | Question | Answer |
|---|---|---|
| Question2 | This position is 40 hours per week. Is this understood? | |
| Question3 | This requisition will feature first round interviews via Teams. In order to deter a fake candidate scam the candidate must present a valid photo ID to the camera at the beginning of the interview. They also must pan the camera 360 degrees in the fixed room for the panel to see to make sure they are the only person in the room during the interview. Do you accept these conditions? | |
| Question4 | If you elect to, please provide your candidate's e-mail address and phone number under Summary of Qualifications (seen in the Details tab). This should never be in the resume. Did you do that? | |
| Question5 | Non-local candidates will not be considered. This position contains a Pennsylvania residency requirement. There will be on-site work required in Harrisburg, so anyone that is more than an hour away will not be considered. Submit only local candidates residing within the Greater Harrisburg, PA Area. Where does your candidate currently reside (e.g. city, state)? | |
| Question6 | Resume wise, please do not include filler material (e.g. describing a company's core capabilities/description). Please only include relevant info (e.g. what was done at the job/project). Is this reflected in the resume? | |
| Question7 | Inaccurate responses to the skills above will result in your company being omitted from future PennDOT requisitions. The skills (and applicable experience) must also be explicitly referenced in the candidate resume. Have you confirmed that the responses to the skills above are accurate and reflect the actual experience the candidate possesses? | |
| Question8 | Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program. |