IT Help Desk Agent

Job Description:

• Client is looking for up to 8 candidates for this group.
• Client will be using Hireflix for 1st round interviews as a virtual interview, then those client would like to continue the process with client will conduct 2nd interviews live.
• Either over TEAMS or InPerson.

Note:

• Pay Rate: $20/hr.

All shifts include 15 minute paid breaks and 1 unpaid 30 minute lunch.

• 2:00 AM ET to 10:00 AM ET Working Days: Monday to Friday, Days off: Saturday, Sunday
• 2:00 AM ET to 10:00 AM ET Working Days: Monday to Friday, Days off: Saturday, Sunday
• 6:00 AM ET to 2:00 PM ET Working Days: Sunday to Thursday, Days off: Friday, Saturday
• 12:00 PM ET to 8:00 PM ET Working Days: Monday to Friday, Days Off: Saturday, Sunday
• 1:00 PM ET to 9:00 PM ET Working Days: Monday, Tuesday, Wednesday, Saturday, Sunday, Days off: Thursday, Friday
• 4:00 PM to 12:00 AM Working Days: Monday to Friday, Days Off: Saturday, Sunday
• TBD
• TBD

Position Overview:

• 12month contract (with the potential to extend up to 24 months)
• Contract length is determined by business need as well as individual reliability and performance.
• Position will be a hybrid model. Some inoffice presence will be required for certain shifts.
• 2 flexible days in office, 3 days remote each week for certain shifts.
• Offhs shifts are 100% work remotely.
• Days/hours are subject to change depending on business need.
• For those working certain shifts the In Office Requirements are to live within 50 miles of either office below and be willing to commute to the office 2 days per week.

Portsmouth NH Office:

• 225 Borthwick Ave
• Portsmouth NH, 03801

Plano TX Office:

• 7900 Windrose Ave
• Plano TX, 75024

Training Requirements:

• 3week training program that is instructor lead.
• Training is mandatory and scheduled for 35 hours per week. 8:30 am to 4:00 pm ET, Monday to Friday.
• Upon completion of training and demonstrated proficiency within the role, assigned shifts may change based upon business needs.
• **Strong Stable Internet Connection is required.
• Client also requires plugging in via an Ethernet Cable and not a Wireless Connection.

Comments to Supplier:

• The job description, details, requires and potential hours
• MUST be shared with all candidates so there are no surprises.

Pay Range: $20/hour on W2

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.