IT Support Technician

Overview

On Site
USD20 - USD25
Contract - W2

Skills

IT Support Technician

Job Details

job summary:

Our Financial Services client is looking for an IT Support Technician to join their team.


Job Summary:


We are seeking a reliable and skilled IT Support Technician to provide first-level support for hardware, software, and network issues. The ideal candidate will be responsible for assisting users both remotely (via phone, email, or remote tools) and on-site with hands-on technical support.




location: Sarasota, Florida

job type: Contract

salary: $20 - 25 per hour

work hours: 9am to 5pm

education: Associates



responsibilities:

Key Responsibilities:



  • Provide first-line technical support to end users via phone, email, and in person
  • Diagnose and resolve hardware, software, and networking issues
  • Set up, install, configure, and maintain desktops, laptops, printers, and mobile devices
  • Support and troubleshoot Windows/macOS operating systems and commonly used software (e.g., Microsoft 365, Zoom, etc.)
  • Maintain accurate records of support requests and resolutions using a ticketing system
  • Escalate more complex issues to appropriate IT team members as needed
  • Maintain inventory of IT equipment and supplies


#LI-NB2




qualifications:

Qualifications:



  • Proven experience in a technical support or help desk role
  • Strong knowledge of desktop and laptop hardware, operating systems, and basic networking
  • Excellent communication and customer service skills
  • Ability to work independently and manage multiple priorities
  • Experience with ticketing systems and remote support tools


skills:

  • Desktop Support
  • Help Desk
  • Ticketing System
  • Windows
  • hardware




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.