Overview
USD 129,200.00 - 273,400.00 per year
Full Time
Skills
Innovation
Customer Engagement
Engineering Management
Customer Experience
Product Optimization
Customer Relationship Management (CRM)
Collaboration
Accountability
People Management
Modeling
Coaching
Customer Support
Business Strategy
Thought Leadership
Leadership
Operations Management
Decision-making
Budget
Return On Investment
Computer Science
Information Technology
Operational Excellence
Delivery Management
Account Management
Sales
Vendor Management
Screening
PASS
Management
Microsoft Azure
Cloud Computing
Technical Support
Legal
Recruiting
Microsoft
Job Details
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Empowering customers to fully leverage Purview Governance through unparalleled support. Our team is dedicated to helping enterprises overcome complex challenges, foster innovation, and seamlessly integrate advanced governance solutions. We are committed to providing guidance, proactive solutions, and a support experience that accelerates customer success in a Microsoft-centric environment.
The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us. We provide industry-leading products and services, and a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes. As a Director of Technical Support Engineering Management, you will lead an organization with deep product knowledge that resolves customer technical issues. You will own the customer relationship from a support standpoint and enable your teams to deliver a wonderful customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and improve your customer relationship management and leadership skills. You will develop deep technology industry knowledge and become adept at leading a large organization of diverse teams.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities:
People Management: Managers empower teams through modeling, coaching, and caring; Model: Live organizational culture and values; Coach: Define team objectives and enable success; Care: Attract, retain, and invest in team members.
Customer Support and Business Strategy: Creates a customer-aligned support model and adjusts strategy based on sales and customer needs.
Demonstrates thought leadership and industry knowledge and sets up strategies for the future.
People Leadership: Attracts, develops, and guides diverse teams and drives diversity and inclusion.
Sets clear readiness objectives and inspires inclusive employee communities.
Operations Management: Aligns strategy with organizational goals and secures resources for customer and employee experience.
Uses data-driven insights for decision-making and oversees budget and ROI commitments.
Other
Qualifications:
Required Qualifications:
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications for the role until May 4, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Empowering customers to fully leverage Purview Governance through unparalleled support. Our team is dedicated to helping enterprises overcome complex challenges, foster innovation, and seamlessly integrate advanced governance solutions. We are committed to providing guidance, proactive solutions, and a support experience that accelerates customer success in a Microsoft-centric environment.
The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us. We provide industry-leading products and services, and a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes. As a Director of Technical Support Engineering Management, you will lead an organization with deep product knowledge that resolves customer technical issues. You will own the customer relationship from a support standpoint and enable your teams to deliver a wonderful customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and improve your customer relationship management and leadership skills. You will develop deep technology industry knowledge and become adept at leading a large organization of diverse teams.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities:
People Management: Managers empower teams through modeling, coaching, and caring; Model: Live organizational culture and values; Coach: Define team objectives and enable success; Care: Attract, retain, and invest in team members.
Customer Support and Business Strategy: Creates a customer-aligned support model and adjusts strategy based on sales and customer needs.
Demonstrates thought leadership and industry knowledge and sets up strategies for the future.
People Leadership: Attracts, develops, and guides diverse teams and drives diversity and inclusion.
Sets clear readiness objectives and inspires inclusive employee communities.
Operations Management: Aligns strategy with organizational goals and secures resources for customer and employee experience.
Uses data-driven insights for decision-making and oversees budget and ROI commitments.
Other
- Embo dy our culture and values
Qualifications:
Required Qualifications:
- 10+ years operational excellence, delivery management, account management, sales, or vendor management experience
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 8+ years operational excellence, delivery management, account management, sales, or vendor management experience.
- 5+ years experience of managing managers.
- Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
- 5+ years managing managers.
- Microsoft Technology Certifications.
- Azure Cloud experience
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications for the role until May 4, 2025.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.