Infrastructure Operations Lead

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people, skills, clearance levels, and technologies to help organizations who desire improved performance and modern, sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation, software development, cloud migration, applications & infrastructure, cybersecurity, data delivery & analytics, and IT talent solutions.

M9 Solutions is seeking an Infrastructure Operations Lead to work on-site on a government contract for a client located in Oak Ridge, TN. Candidates must be eligible to obtain a Public Trust level clearance.

Responsibilities

• Maintaining and operating applications, systems, and network.
• Support the configuration management and change management process.
• Implementing approved changes and reporting progress and status.
• Providing patch management and updates to remove vulnerabilities from infrastructure and end points.
• Provide Network Administration network to include the LAN, WAN, and WLAN.
• Provide System Administration for systems and applications.
• Perform Operations and Maintenance on Data Center Operations.
• Provide technical expertise to operate, backup, monitor, and maintain the data centers both on-prem and cloud based, including physical and virtual platforms, database servers, storage area networks, print servers, and other data center capabilities.
• Monitor Infrastructure availability and performance.
• Provide Non-Core Hours Operations Support for operation and cyber security activities that require a response to critical cybersecurity incidents, network outages, major service disruptions, and other unplanned emergency events.
• Provides designs and estimates and estimates to clients to support procurements.
• Provides timely and relevant communication to leadership, staff, other teams, and customers regarding information issues, problems, and concerns.
• Lead special projects as assigned and report progress to leadership.
• Support and lead process and technology improvement initiatives.
• Manages staff to include schedule, priorities, performance, and expectations.
• Accountable for meeting Service Level Agreements and Key Performance Indicators
• Reviews reports and monitors dashboards for performance and support needs.
• Report status to leadership, staff, and teams.
• Develop and review documentation in support of changes and procedures.
• Responsible for the day-to-day operation of the team, providing overall guidance and supervision.
• Escalation point for customer problems and questions.
• Coordinate with other customer entities as well as internal/external service providers as necessary to prevent, correct, or detect network problems and/or outages and determine causes and solutions.
• Lead supports daily scrum with team, and client meetings, and is a technical working lead for their team of Network and System Administrators.
• Oversee Cisco UCS and HPE ProLiant servers, handling deployment, configuration, and maintenance. Manage infrastructure resources for internal teams and external customers and partners.
• Manage Windows Server 2016 and 2019 environments. Configure Active Directory Domain Services (AD DS), Group Policy Management, and ensure secure user authentication.
• Architect and implement VMware vSphere and ESXi infrastructures. Managing VMware vSphere and ESXi infrastructure.
• Manage Azure resources (virtual machines, storage, networking). Implement access controls and optimize resource usage.
• Design backup strategies, and retention schedules. Manage Cohesity backup appliances.
• Utilize SolarWinds Network Performance Monitor (NPM) for network.

Required Skills and Qualifications

• Eligibility to obtain a Public Trust level clearance.
• Network Management System.
• Microsoft Windows Server Administration.

Full-Time Employee Compensation

• M9 Solutions' pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
• M9 Benefits -

Salary Range

$60,000 - $180,000 USD

M9 Solutions, LLC (M9) is a Federal contractor and we comply with all applicable federal laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964. We also adhere to the affirmative action requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, ensuring equal opportunity for veterans and individuals with disabilities. Please click here to complete M9's Voluntary Self-Identification Form and then email it to . If you need accommodation during the application process or encounter difficulties using our website, please contact our Human Resources Department at or .

With 14+ years of proven delivery and steady growth, M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies in 2021, 2020, 2019, 2018, 2017, 2016, and 2012. M9 Solutions believes that work should be fun, rewarding, and something everyone can be excited about. We offer a competitive compensation package and value diversity in driving the vision of the company.

F 7.2-27 | REV - 8 | 022525