Product Manager

Overview

Remote
$80+
Contract - W2
Contract - 12 Month(s)

Skills

Product Manager
Delivery
Agile
AI
Scrum
Genesys
Chat
Business System Analyst

Job Details

Job Details:
Product Manager
San Jose, CA
Remote
Required Skills:
Genesys, Amazon Connect, Product Manager, Business Analyst

Job Description:

What you’ll do:

  • First, be a customer advocate. See every problem and our solutions through the eyes of our customers, whether internal or external.
  • Understand and translate the business strategy, business goals and business processes into an IT solution.
  • Research, analyze, and recommend solutions that meet the business needs for new projects.
  • Analyze business requirements, explore and evaluate various options, configure the application to meet requirements, and coordinate testing with QA and User acceptance testers.
  • Translate business architecture through the elicitation and definition of functional requirements.
  • Produce system documentation and data flows.
  • Quickly identify a problem and the resources required to resolve; take ownership and drive the problem to resolution.
  • Develop business specifications for application development or enhancements, and be the key interface between users and engineers.
  • Provide level 3 end user support as called upon by the Production Support Team.
  • Manage requirements volatility, integrity, and continuity via change management and reprioritization, as well as work closely with Release Management.
  • Use structured and disciplined approaches to solving technical problems.

What you need to succeed:

  • Degree/Major: BS/MS Information Systems, Computer Science and/or related discipline
  • 5+ years of overall IT experience. 3 years as a Product Manager/BSA in a similar environment
  • 3+ years supporting customer care-related functions.
  • I have 3 years of experience configuring and managing systems like Phones, Chat, chatbots, and AI Solutions. Experience in Amazon Connect, Genesys, or LivePerson would be preferable.
  • Ability to communicate effectively and experience in documenting requirements and specifications are essential.
  • Self-motivated and proven ability to work creatively and analytically in a problem-solving environment.
  • Ability to balance multiple tasks/priorities, consistently meeting deadlines.
  • Knowledge of SDLC and Scrum methodologies.
  • Ability to build and manage cross-functional relationships.
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