Overview
On Site
USD 40,001.00 - 80,000.00 per year
Full Time
Skills
Security Clearance
Design Of Experiments
Recruiting
Remote Support
Research
Computer Hardware
End-user Training
Communication
People Skills
Attention To Detail
Microsoft Windows
Microsoft Office
Encryption
Virtualization
Disk Imaging
Management
IOS Development
Android
Operating Systems
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
Virtual Private Network
Microsoft Outlook
Microsoft Exchange
Printers
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2504832
Location: GERMANTOWN, MD, US
Date Posted: 2025-05-15
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: DOE Q
Potential for Remote Work: No
Description
SAIC is hiring for a Tier II Desktop Support Specialist to support their federal client in Germantown, MD.
Responsibilities/ Skills:
Qualifications
Education and Experience:
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Location: GERMANTOWN, MD, US
Date Posted: 2025-05-15
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: DOE Q
Potential for Remote Work: No
Description
SAIC is hiring for a Tier II Desktop Support Specialist to support their federal client in Germantown, MD.
Responsibilities/ Skills:
- Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.
- Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.
- Document, maintain, upgrade and replace hardware and software systems.
- Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.
- Provides end user training where required.
- Ability to shift between projects/tasks to keep up with workload.
- Strong communication/people skills.
- Highly self-motivated and directed, with attention to detail.
- Strong understanding of Windows operating systems and applications in a domain environment, including Windows 11 and Microsoft Office suites.
- Experience with desktop encryption methods.
- Working knowledge of virtualization technologies.
- Experience with desktop image management.
- Experience with anti-virus technologies and troubleshooting.
- Familiarity with IOS, and Android mobile operating systems.
- Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations.
- Ability to effectively configure, support and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment.
- Peripherals setup & support such as printers, scanners, etc.
- Other duties as assigned.
Qualifications
Education and Experience:
- Bachelors and two (2) years or more experience; Masters and 0 years related experience. Or will accept additional years experience in lieu of degree.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.