Senior Application & Infrastructure Support Engineer

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

Security Production Engineering (SPE) is a pivotal component of our organizations' cyber security resilience, acting as a core contributor in enhancing the efficiency, effectiveness, scalability, and resilience of our cyber security infrastructure. We delve into the heart of security platforms, employing our superior cyber knowledge combined with our IT expertise to provide unique business value and ensure the company's robust digital defenses.

As a member of the SPE team, you will play a crucial role in enhancing our cyber security application infrastructure, both in design and support resiliency perspectives.

Core Responsibilities:

• Make an impact that goes beyond your immediate environment.
• Exhibit your high standard of technical and interpersonal judgment, engage and influence peers collaboratively, and contribute to our organizational security objectives.
• Address technical issues, manage IT security risk, and design the infrastructure to implement and maintain cyber security applications and platforms.
• Identify the right solutions to solve ambiguous, open-ended problems that require prioritization among disparate business and team objectives.
• Urgently detect and respond to technical security issues. Follow up with a root cause analysis (RCA) and implement improvements to prevent reoccurrence.
• Improve our documentation and processes, as well as the design and execution of key deliverables within assigned technologies.
• As a knowledge manager, you'll grow into a subject matter expert, developing technical operating procedures and ensuring a complete understanding of our product suite.
• As a seasoned engineer, you'll strive to exceed expectations and deliver on technical program initiatives within time and resource constraints.

What you have

Required Qualifications

Knowledge & Experience

• 8+ years' work experience in infrastructure engineering or application development fields
• 8+ years' experience in systems engineering and support, with a focus on the selection, design, deployment, maintenance, and production support of business or security applications
• 5+ years of experience with Linux including server hardening, user rights, interpretation of system logs, and automation of tasks.

• 5+ years of experience with Windows system administration skills, including system logs, registry, LDAP, Active Directory integration and automation of tasks.
• 6+ years automation experience (Python, scripts, Ansible, Salt, etc.)

• Experience following ITIL Change Management practices and processes
• Strong problem-solving, troubleshooting and analytical skills

• Demonstrated experience in troubleshooting network issues, such as IP and TCP protocols.
• Hands-on experience with planning, installing, configuring, deploying, and supporting applications in a multiple datacenter enterprise environment.
• Hands-on experience with designing and supporting load balancing and high availability / disaster recovery (HADR) in a multiple datacenter environment.
• Highly effective communication skills (both written and oral) for clear, concise interactions across all organization levels.
• Basic experience with utilizing active directory structures and authentication
• Experience with creating documents within Atlassian tooling such as Confluence and Jira (or equivalent)
• Preferred candidates will meet the qualifications above and have demonstrable experience on any of the following, or equivalent technologies:
• Hands-on experience supporting 3rd party Cyber Defense protection applications like phishing campaign response, orchestration and automation, security data sources, etc.
• Hands-on experience supporting 3rd party data protection applications including Database Activity Monitoring solutions and Encryption/Tokenization technologies for sensitive data protection.
• Hands-on experience configuring, deploying, and supporting 3rd party applications utilizing Docker containers and creating Docker images.
• Hands-on experience integrating on-prem applications with cloud applications (hybrid solutions).

Education & Certifications

• 4-year degree in computer science, information technology, or equivalent
• IT or Security Certifications like (Security+, CISSP, Network+, SANS certifications, MCSE, RHCE, Linux+, Server+, or equivalent)
• Knowledge of compliance and legal requirements including PCI, SOX, GLBA, GDPR.
• Familiarity with commercial security concepts and an understanding of cybersecurity frameworks such as NIST CSF, CIS Critical Security Controls, NIST 800-53.

Soft Skills

• Deliver exceptional co-worker support

• Strong emotional intelligence, self-awareness, and self-regulation

• Resilient, self-starter, able to work with limited supervision, and able to support and help others in a team environment as either a developing leader or individual contributor.
• Strong project management and documentation skills
• High motivation, enthusiasm, and curiosity to learn
• Ability to prioritize tasks across multiple projects and complete them with urgency.

• Resourceful, creative, innovative, results driven, and adaptable
• Ability to work in a complex demanding environment by drawing on a pool of technical experience, business understanding, and good judgment