Overview
On Site
Market
Contract - Independent
Contract - 2 month(s)
Skills
Job Requirements: Excellent in oral and written English communication.Excellent customer service skills.Must consistently meet or exceed required performance criteria.Able and willing to take several
Job Details
This is a two month, temporary position with the possibility of extension beyond the two months.
Individuals will be required to be on-site for the duration of the two months, and open availability from 7am-9pm is required.
Job Responsibilities: Provide technical end-user support via telephone.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls.Working in a higher education call center environment.Document technical questions and issues in ITSM tool and escalate to higher tier support teams as required.Ensure excellent customer service and confirm customers are satisfied with the provided solution.
Job Requirements: Excellent in oral and written English communication.Excellent customer service skills.Must consistently meet or exceed required performance criteria.Able and willing to take several calls a day when necessary.Prior Password reset and MFA experience is a plus.Prior BPO experience in Technical Support is a plus.Familiarity with ticketing system, a strong advantage.Familiarity and good working knowledge in PC hardware and software troubleshooting is a plus.Prior Software Application support (e.g. Outlook, etc.) experience is a plus.Must be willing to work in different shifts.Entry Level Candidates are encouraged to apply.
#LI-BH1 #LI-ONSITE
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.