Batch Operations Technician

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - 9 month(s)

Skills

Shell Scripts
Batch operations
job scheduling
GMI operator
and monitoring tools

Job Details

Job Title: Batch Operations Technician

Location: Durham, NC
Duration: 10 Months contract with possibility of extensions
Shift: Rotating Shifts (5 PM 1 AM, 10 PM 6 AM, 1 AM 9 AM)

Job Description

IRG Clients is seeking two Batch Operations Technicians to support daily batch operations. This role involves monitoring, executing, and troubleshooting batch processes across multiple servers, ensuring timely and accurate batch processing. Candidates must be flexible to work rotating overnight shifts.

Responsibilities
  • Monitor and execute daily batch processes across multiple systems.
  • Verify batch results and ensure production stability.
  • Perform first-level analysis of batch errors, logs, and interface exceptions.
  • Escalate unresolved issues following on-call support procedures.
  • Support production workflows, recommend improvements, and assist in automation forecasting.
  • Provide rapid support during outages and ensure SLA compliance.
  • Work with application support teams and business users on incident resolution and service levels.
  • Document processes and procedures as required.
Required Skills & Experience
  • 5+ years as a GMI Operator / Batch Operations Support Specialist.
  • Strong experience with batch operations, job scheduling, and monitoring tools.
  • Hands-on experience with UNIX, Mainframe, Windows OS, and basic SQL.
  • Experience running shell scripts and reviewing log files.
  • Strong troubleshooting and problem-solving skills for production issues.
  • Excellent communication skills (oral and written).
  • Ability to collaborate with internal teams and stakeholders to improve workflows and customer experience.
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